{"id":3728062,"url":"https://alion.io/job/capgemini-technical-support-analyst-fixed-term-contract","title":"Technical Support Analyst (fixed term contract)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":79,"open_postings":1779,"ghost_share":0.004,"stale_share":0.817,"repost_share":0.017,"time_to_fill_p50_days":30,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:13:35Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T14:09:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nWe are seeking a L1 Technical Support Analyst to provide first-line support for users experiencing technical issues. The role involves troubleshooting, incident management, user communication, and ensuring timely resolution or escalation of support requests. The ideal candidate is customer-focused, has strong problem-solving skills, and enjoys working in a fast-paced support environment.\nFixed-term contract.\nWorking time: 07:00 - 22:00 PM -> in 2 shifts with 8h/day - 40h/week.\nYour role:\nRespond to customer inquiries and complaints about technical issues;\nTroubleshoot basic hardware, software, application, and connectivity issues;\nMonitor and track support tickets to ensure timely resolution and adherence to SLAs;\nCommunicate effectively with users, providing regular updates on ticket status;\nFollow standard procedures for proper escalation of unresolved issues;\nFollow support processes, procedures, and knowledge base articles;\nMaintain a record of customer issues as well as the solution strategy for future reference;\nReceive, log, categorize, and prioritize incidents and service requests through ticketing systems;\nProvide remote support and guidance to end users;\nContribute to knowledge management by documenting recurring issues and resolutions.\nYour profile:\nExperience in customer service, help desk, service desk, or technical support role;\nStrong communication skills, with the ability to translate technical information into user-friendly language and provide a positive support experience;\nA good problem-solving mindset to quickly identify problems and provide solutions, often under pressure;\nSpecialists must identify, analyze, and resolve customer issues, ensuring customer satisfaction and loyalty;\nBe able to adapt to new technologies and changes in the industry, learn new processes, and remain flexible;\nStrong troubleshooting and analytical skills;\nCustomer-oriented mindset with a focus on delivering high-quality support.\nWhat you’ll love about working here:\nFlexible and dynamic work environment involving teams spread across different global locations;\nCommunities with shared interests and identities, all working together to advance diversity, equity, and inclusion within the workplace and society;\nDo you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard, and Coursera);\nAttractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan);\nCapgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competence, and ability.","description_format":"text","description_chars":3153,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Management Consulting","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-04T06:25:24Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-technical-support-analyst-fixed-term-contract","json_url":"https://alion.io/job/capgemini-technical-support-analyst-fixed-term-contract.json","meta":{"generated_at":"2026-11-07T16:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-technical-support-analyst-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-technical-support-analyst-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-technical-support-analyst-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-technical-support-analyst-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-technical-support-analyst-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3728062}},{"tool":"search_jobs","arguments":{"company":"capgemini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3728062},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}