{"id":2995892,"url":"https://alion.io/job/capinfo-application-support-specialist-hf","title":"Application Support Specialist (H/F)","company":{"id":675665,"name":"Capinfo","domain":"e-capinfo.com","url":"https://alion.io/company/e-capinfo","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lissieu, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-17T12:51:26Z","employer_posted_date":"2025-10-17","last_verified_at":"2026-10-26T06:42:00Z","board_verified":true,"closed_at":null,"days_open":373,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":373},"description":"Tu respires la tech, tu aimes résoudre des galères et tu veux voir ton impact au quotidien ?\nCapinfo recrute un·e Technicien·ne Support Applicatif (H/F).\nÉquipe à taille humaine, ambiance saine, users en France & à l’international.\nTu viens pour le support, tu restes pour l’adrénaline des “c’est bon, ça remarche !”\nVos missions\nPrendre en main les tickets (prioriser, piloter, fermer proprement)\nTrouver la cause (repro, logs, tests) et résoudre en N1\nEscalader intelligemment quand il faut (et suivre jusqu’au fix)\nValider avec l’utilisateur (qualité > quantité)\nÉcrire clair : KB, how-to, tips qui servent vraiment\nPréparer/maîtriser le matos (déploiements, MAJ, checks)\nCoordonner les interventions terrain (et ne rien laisser au hasard)\nVos compétences\nTu communiques simple, net, efficace (et tu écoutes vraiment)\nTu as le sens du service et l’amour du problème bien clôturé\nTu es carré·e dans l’orga, rapide dans l’action, cool dans la pression\nCurieux·se tech, à l’aise avec l’investigation ; 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