Apprenticeship Team Coordinator

This is a coordination and administration role. It does not replace the professional accountability of Delivery Coaches for teaching, learning, assessment or progress decisions, nor the accountability of specialist teams for compliance, safeguarding, SEND or quality assurance.

Job title:

Job Description:

This is a coordination and administration role. It does not replace the professional accountability of Delivery Coaches for teaching, learning, assessment or progress decisions, nor the accountability of specialist teams for compliance, safeguarding, SEND or quality assurance.

Responsibilitie s

• Coordinate enrolment and onboarding activity from initial referral through to an agreed start.

• Issue welcome information and joining instructions, gather required documentation and monitor outstanding actions.

• Create and maintain accurate learner records and ensure information is available to relevant colleagues.

• Coordinate initial appointments and handovers between learners, employers and Delivery Coaches.
• Support progress reviews, learner meetings and other key activity, working with Delivery Coaches and employers.
• Coordinate employer meetings, invitations, papers, notes and follow-up actions.

• Gather information and maintain complete, accessible employer documentation.

• Track agreed employer actions and support timely resolution or escalation.
• Maintain organised, accurate and auditable records in line with agreed processes and data protection requirements.

• Collate evidence and documentation for internal reviews, audits and external assurance activity.

• Support reporting, action tracking and deadline monitoring across the provision.

• Complete routine data checks, identify gaps or inconsistencies and refer them for correction.
• Provide meeting, diary, inbox, action-log and document administration for the Apprenticeship Team.

• Support resource planning, team communications and coordination of shared activity.

About You

• Experience of providing high-quality coordination or administration in a busy, customer-focused environment.
• Experience of maintaining accurate records, trackers and documentation across multiple workstreams.
• Confident user of Microsoft 365, including Outlook, Copilot, Teams, Word and Excel, with the ability to learn new systems quickly.
• Strong written and verbal communication skills, with the confidence to liaise professionally with learners, employers and colleagues.

About Fire Service College:

The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards, Highfields, Institution for Fire Engineers, FireQual, Lantra, JOIFF and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe.

Our Vision is for Capita Fire Service College to be a strategic learning partner for our clients. This will allow us to improve our clients’ organisational capability and jointly deliver better business outcomes for them. In order to achieve this, we need to simplify, be truly client focused about our clients and invest in our learning capability.

What’s in it for you?

• Offering a salary of up to £27,000 depending on skills & experience
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Subsidised canteen, bar and gym facilities onsite (free membership)
• Free accommodation during the working week if required
• Free parking onsite
• Better work life balance
• Opportunity to gain further qualifications and upskill
• You will work at a world-renowned further education training college

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email [email protected]

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

AI & Fair Recruitment at Capita

At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

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