Central Planning Administrator

Contract Type: Permanent, Full Time

Help Power One of the UK's Largest Field Operations

We're looking for a highly organised and proactive Field Central Planning Administrator to join our TV Licensing Field Operations team.

This is an exciting opportunity to play a key role in supporting the planning and coordination of a nationwide field operation. Working at the heart of the Central Planning function, you'll help ensure field resources are deployed effectively, operational priorities are delivered and business performance targets are achieved.

You'll work with a variety of systems, data and stakeholders, providing vital support that enables field teams to operate efficiently and effectively. If you enjoy working with data, solving problems and making a real impact through operational support, we'd love to hear from you.

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What You'll Be Doing

• Allocating visit opportunities to Field Visiting Officers and third-party suppliers in line with business rules and agreed timescales.
• Supporting the planning and deployment of field resources to help achieve operational targets.
• Producing accurate and insightful management information and reporting using Power BI and other reporting tools.
• Maintaining operational systems, databases and planning information to ensure data accuracy and integrity.
• Processing ad hoc visit requests and supporting operational planning activities.
• Working closely with Area Managers and operational teams to support resource planning and field activity.
• Creating and maintaining area coverage profiles and supporting operational risk management activities.
• Running pre-scripted SQL queries and producing reports that support operational decision-making.
• Supporting continuous improvement initiatives, including the development of new allocation methods and technologies.
• Ensuring compliance with information security requirements and mandatory training standards.

What We're Looking For

We're looking for someone who is organised, analytical and enjoys working in a fast-paced operational environment.

You'll ideally have:

• Strong administrative and organisational skills.
• Excellent attention to detail and a methodical approach to your work.
• Experience working with data, reporting and business systems.
• Strong computer literacy and confidence using Microsoft Office applications, particularly Excel.
• The ability to analyse information and produce meaningful management information.
• Excellent communication and stakeholder management skills.
• The ability to work independently with minimal supervision.
• A collaborative and flexible approach to team working.
• A proactive mindset with a willingness to learn new systems and processes.
• Strong problem-solving skills and the ability to manage multiple priorities effectively.

Desirable

• Experience of Power BI reporting.
• Experience of workforce planning, scheduling, resource allocation or operational administration.
• Experience of SQL or database reporting tools.
• Experience supporting operational or field-based teams.

What's In It For You?

At Capita, we're committed to helping our people grow and succeed. In return for your skills and experience, you'll benefit from:

• £26,300 pa salary.

• Home-based working.
• A supportive and collaborative team environment.
• Opportunities to develop technical, analytical and operational planning skills.
• Access to learning and development programmes.
• A competitive benefits package.
• Career progression opportunities across Capita and TV Licensing.

What to Expect in the Role

No two days are quite the same in this role. As a Field Central Planning Administrator, you'll be at the centre of a busy national operation, balancing planning activities, analysing data and supporting field teams to ensure resources are deployed effectively and business priorities are delivered

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

AI & Fair Recruitment at Capita

At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

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