Digital Implementation Manager

Home Based

We are looking for a Digital Implementation Manager to be responsible for a team of Digital Implementation Specialists working on onboarding and migrating new and existing clients to our new Digital pension platform.

In this client facing role you will lead in shaping and delivering digital product solutions that enhance member engagement and operational efficiency across our pensions platforms. You will work with clients to develop their online pensions presence and devise both standard and personalised sites for members, employers and through the new mobile app.

You will be working closely with cross-functional teams and strategic clients to ensure our digital offerings meet evolving market needs and regulatory standards.

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Job Description:

Key Responsibilities

• Lead the implementation of digital tools and platforms across pension schemes, ensuring alignment with client requirements and internal standards.
• Team management of a growing team including recruitment, personal development, coaching and mentoring
• Client management including virtual and face to face meetings, handling client queries, presenting demonstrations and
• Manage digital content workflows, including CMS configuration, template development, and journey mapping for both members and employers.
• Collaborate with UX, CX, and technical teams to ensure user-centred design and accessibility across digital touchpoints.
• Coordinate sprint planning and delivery with development teams, tracking progress and resolving blockers.
• Own the digital delivery roadmap for assigned schemes, ensuring milestones are met and risks are mitigated.
• Support the development and execution of digital strategies, including automated communications, digital reporting, and engagement tools.
• Act as a key liaison between operations, technology, and client stakeholders, ensuring clear communication and shared understanding of deliverables.
• Contribute to service assessments, investment cases, and digital strategy documentation.
• Provide training, guidance, and support to internal teams on digital tools and processes

Essential Skills and Experience:

• Previous experience of managing digital teams in pensions, financial services, or regulated environments.
• Experience of implementation and/or migration projects for digital platforms/products
• Presentation skills to a wide range of stakeholders both internally and externally.
• Excellent stakeholder management and communication skills.
• Experience with digital platforms, member portals, and mobile applications.
• Ability to lead cross-functional teams and manage competing priorities
• Excellent communication and collaboration skills, with the ability to influence across technical and non-technical teams

Desirable:

• ADO, Figma and Miro systems knowledge would be beneficial
• Knowledge of DB pension scheme administration and member lifecycle journeys to understand member’s online requirements and how to drive engagement
• Exposure to AI-driven product development and automation tools

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .

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