{"id":3865995,"url":"https://alion.io/job/capita-pensions-data-service-delivery-manager","title":"Pensions Data Service Delivery Manager","company":{"id":11676,"name":"Capita","domain":"capita.com","url":"https://alion.io/company/capita","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":27,"ghost_share":0.074,"stale_share":0.37,"repost_share":0.222,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T12:09:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T18:52:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Shape better services as a Pensions Data Service Delivery ManagerAs a Pensions Data Service Delivery Manager you will be making day-to-day operational decisions within or for a small group/department. You will work collaboratively with direct reports in solving operational problems and elevating operational challenges to senior management.\nYou will have responsibility for balancing the workload across the team; working with clients to resolve concerns. Conducting hands-on training in the various tools and procedures used to accomplish the job.\nJob title:\nPensions Data Service Delivery ManagerJob Description:\nWhat you’ll be doing:\nWorking with the Head of Operations to set objectives for Performance, Income, SLA achievement, project delivery and to manage the overall delivery of these objectives.\nFacilitate and attend documented regular team meetings, encouraging proactive involvement from all participants and update staff on relevant issues.\nReview the team’s delivery against objectives and hold regular one to ones with direct reports, reviewing performance to ensure staff are adequately challenged and able to achieve their potential.\nMonitor and record the overall level of skill, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring.\nLead the introduction of process and client change via accurate and consistent rollout ensuring consistency of quality and process within the section\nAttend meetings with the client and relevant third parties and act as Client Relationship Manager with specified\nWhat we’re looking for:\nKnowledge of DB pension schemes\nA blend of operational and techncial pensions experience\nLine management experience (ideally managing a home based team)\nMI and Project reporting\nPension administration and work management systems - different administration platforms, pension data and its importance to scheme administration, how to effectively allocate incoming work\nDemonstrable experience managing and motivating individuals to optimise performance.\nCommercial awareness of development, risk and return.\nProven track record of successful implementation delivery and financial return.\nAbility to apply flexible thinking and thought leadership to encourage an individual’s performance.\nAbility to apply core disciplines such as leadership, motivation, capacity planning, prioritisation and planning.\nAbility to deliver through teams and the associated delegation to individuals to achieve objectives.\nAbility to recruit, develop and motivate individuals to build a high-performance working team\nProvides constructive feedback to enhance the skills of team members\nAbility to manage conflicting relationships and or positions in a rational and transparent manner.\nAbout Capita Pension Solutions\nAt Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.\nWhat’s in it for you?\n 23 days’ holiday (rising to 27) with the opportunity to buy extra leave\nCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more\nVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology\nThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice\nAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform\nWhat we hope you’ll do next:\nChoose ‘Apply now’ to fill out our short application, so that we can find out more about you.\nWe’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at  or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.\nAccess to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .\nLocation:\nHome-Based - GBR,\nUnited KingdomTime Type:\nFull timeContract Type:\nPermanent","description_format":"text","description_chars":5150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-06T12:09:46Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-13T08:07:55+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:11","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/capita-pensions-data-service-delivery-manager","json_url":"https://alion.io/job/capita-pensions-data-service-delivery-manager.json","meta":{"generated_at":"2026-11-13T22:43:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11676},"rest":"https://alion.io/mcp/rest/get_company?id=11676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapita-pensions-data-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapita-pensions-data-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapita-pensions-data-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capita-pensions-data-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapita-pensions-data-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3865995}},{"tool":"search_jobs","arguments":{"company":"capita.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3865995},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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