{"id":3773395,"url":"https://alion.io/job/capita-trainee-pensions-administrator","title":"Trainee Pensions Administrator","company":{"id":11676,"name":"Capita","domain":"capita.com","url":"https://alion.io/company/capita","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":25,"ghost_share":0.04,"stale_share":0.36,"repost_share":0.2,"time_to_fill_p50_days":17,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Darlington, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25155,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":33866},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T22:22:52Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T00:17:07Z","board_verified":false,"closed_at":"2026-11-08T00:17:07Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Capita Pension Solutions is looking for a Trainee Pension Administrator to join our Rothesay Pension team on a permanent basis. In this role, you’ll be involved in a variety of administrative tasks, including detailed pension casework. If you have a background in administration and enjoy working in a detail-focused environment, this is a great opportunity to build on your experience.Working hours: Monday to Friday, 37.5 hours per week 9am to 5.30pm\nLocation: Home based with occasional travel into the Darlington office as required\nSalary: £25,155 per annum\nJob title:\nTrainee Pensions AdministratorJob Description:\nWhat you’ll be doing:\nWorking towards the overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections and dealing with Multiple Exception reports.\nBeing available to answer member queries within the agreed SLA targets across multiple communication channels, including handling inbound and outbound telephone calls with members.\nAdhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.\nTaking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.\nIdentifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.\nWhat we’re looking for (ALL ESSENTIAL):\nProven experience in administration, ideally within a pensions OR casework environment (must be evident on CV).\nExcellent numeracy skills, with a GCSE Grade C/4 or above (or equivalent) in both Maths and English.\nProven experience in performing manual calculations with accuracy and confidence.\nStrong communication skills, including clear and professional written communication across various channels such as web chat.\nPrevious experience handling telephone-based customer queries in a professional environment.\nExcellent data entry skills, with the ability to work efficiently under pressure and meet tight deadlines.\nHigh level of accuracy and attention to detail, with a strong focus on quality.\nConfident in using a range of IT software, including Microsoft 365 applications.\nOrganised and methodical approach to managing tasks and responsibilities.\nPositive and proactive attitude, with a genuine willingness to learn and grow.\nAble to work independently as well as collaboratively within a team.\nAbout Capita Pensions Solutions\nCapita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.\nWhat’s in it for you?\n23 days' holiday (rising to 27) with the opportunity to buy additional days\nDiscounted insurance policies\nCompany matched pension\nLife assurance\n15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks\nDiscounts on retails, socialising, health and wellbeing, travel and technology\nAnd much more..\nWhat we hope you’ll do next:\nLooking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application, or your application will not move forward.\nEqual Opportunities\nWe’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal  or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.\nLocation:\nHome-Based - GBR,\nUnited KingdomTime Type:\nFull timeContract Type:\nPermanent","description_format":"text","description_chars":4691,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-04T22:22:52Z"},{"event":"close","at":"2026-11-08T00:17:07Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":33866,"is_top_pay":false},"html_url":"https://alion.io/job/capita-trainee-pensions-administrator","json_url":"https://alion.io/job/capita-trainee-pensions-administrator.json","meta":{"generated_at":"2026-11-08T18:31:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11676},"rest":"https://alion.io/mcp/rest/get_company?id=11676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapita-trainee-pensions-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapita-trainee-pensions-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapita-trainee-pensions-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capita-trainee-pensions-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapita-trainee-pensions-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3773395}},{"tool":"search_jobs","arguments":{"company":"capita.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3773395},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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