{"id":2354936,"url":"https://alion.io/job/capita-workforce-planning-analyst","title":"Workforce Planning Analyst","company":{"id":11676,"name":"Capita","domain":"capita.com","url":"https://alion.io/company/capita","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":19,"ghost_share":0,"stale_share":0.211,"repost_share":0.053,"time_to_fill_p50_days":16,"computed_at":"2026-10-12T06:55:09Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":39},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"AWS","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-12T14:35:40Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T19:45:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're currently recruiting for a Workforce Planning Analyst to join the team.Job title:\nWorkforce Planning AnalystJob Description:\nWe're currently recruiting for a Workforce Planning Analyst to join the team. \nResponsibilities\nOngoing review of forecasting accuracy - (Short, Mid & Long Term). \nOptimisation of ‘Offline’ activities during the day/current week. \nMonitor staff adherence, and challenge and escalate where shortfalls occur. \nManage all agent skill changes to ensure SLAs are met. \nUpdate daily & weekly resource plans with amendments, and re issue with insightful analysis and commentary. \nBalance all SLA’s & escalate inefficiencies, shortfalls, and risks with insight & solutions. \nChair Daily, Weekly & Monthly Governance meetings with key stakeholders. \nResponsible for all ongoing Schedule Management including: - \nResponsible for updating and maintaining the WFM tool including Agent set up and data quality & feed. \nShift Management & Release in accordance to agreed timeline and governance including ongoing shift Reviews. \nShare ownership of all capacity plans including build, maintenance, and production. \nLiaise with Internal Stakeholders in terms of business planning & forecasting. \nReview all drivers and feed any variances into the plan with commentary and version control. \nManagement & Ownership of Supply, Demand & Shrinkage Models including all trackers and processes. \nAbout You\nEssential\n\nMinimum of 2 years’ experience working in Workforce Management team within an operation with front office (contact centre) and/or Back Office (Processing) and/or Field Services.\nStrong analytical skills and proven skills associated with propensity / regression-based across multichannel environments \nExcellent problem solving and decision-making skills\nAbility to operate effectively in a team environment\nGood oral and written communication skills and interpersonal skills\nDesirable\n\nProficiency in the use of WFM software, with Verint, Alvaria and EG Solutions being an advantage\nProficiency in the use of Telephony Operating systems, with AWS and Avaya being an advantage\nAdvanced Excel skills\nAbout PCSE\nPrimary Care Support England (PCSE) is delivered by Capita on behalf of NHS England and NHS Improvement (NHSEI), to deliver digital, logistical and support services to every GP, Dentist, Optician and Pharmacist providing NHS services in England. \nOur focus is on improving these services by standardising all processes nationally, to make each service more efficient. To date we have already transformed a number of services for Primary Care Support, including ordering medical supplies, tracking medical records, maintaining the Performers Lists for England and processing Ophthalmic GOS payments. These services are now all hosted on PCSE’s online platform, PCSE Online.\nWhat’s in it for you?\n\nA competitive basic salary \n23 days’ holiday (rising to 27) with the opportunity to buy extra leave\nThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice\nAuto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more\nVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology\nAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform\nUnlock Your Potential with Capita\nAt Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.\nJoin us and discover a career with purpose. #CareersWithPurpose\nCustomer first, always Fearless innovation Achieve together Everyone is valued\nWhat we hope you’ll do next:\nChoose ‘Apply now’ to fill out our short application, so that we can find out more about you.\nEqual Opportunities\nAt Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email  or call 07784 237318 and we’ll get back to you to discuss. \nFor more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.\nIf you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - \nAI & Fair Recruitment at Capita\nAt Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.\nHow We Use AI in Our Hiring Process\nTo help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.\nLocation:\nHome-Based - GBR,\nUnited KingdomTime Type:\nFull timeContract Type:\nPermanent","description_format":"text","description_chars":5973,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-12T14:35:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-10-13T04:28:10Z"},"pay":null,"html_url":"https://alion.io/job/capita-workforce-planning-analyst","json_url":"https://alion.io/job/capita-workforce-planning-analyst.json","meta":{"generated_at":"2026-10-13T04:28:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11676},"rest":"https://alion.io/mcp/rest/get_company?id=11676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapita-workforce-planning-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapita-workforce-planning-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapita-workforce-planning-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capita-workforce-planning-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapita-workforce-planning-analyst"}]}