{"id":1608429,"url":"https://alion.io/job/capital-bank-customer-service-representative-teller","title":"Customer Service Representative- Teller","company":{"id":2088108,"name":"Capital Bank","domain":"capitalbankmd.com","url":"https://alion.io/company/capitalbankmd","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rockville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T16:16:10Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T22:45:24Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About Us\nCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.\nCome join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the \"Best Banks to Work For\" in the U.S. by American Banker.\nPosition Purpose\nResponsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. \nIdentify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities.\nPosition Responsibilities\n\nResponsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.\nEnsure a high level of customer satisfaction through the delivery of superior service\nConduct all tasks following established bank policies and procedures\nIdentify opportunities to cross-sell additional products and services to existing customers\nWorking in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.\nActively support all marketing campaigns\nParticipate in outbound calling activities\nMinimum Education & Experience\nOne year of college education or equivalent work experience\nOne year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union\nDetail oriented\nCommitment to the delivery of superior customer service\nAbility to work successfully with a wide variety of people in a team environment\nAbility to solve problems and use sound judgement\nStrong interest in building a career in the Financial Services Industry\nWillingness to work at other locations when necessary\nTechnical Knowledge and Skills\nMicrosoft office software suite (Word and Excel)\nExcellent oral and written communication skills\nCompensation\nBase Salary Range: $18.39 -$24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description. \nAdditional Compensation: This role will include a yearly annual target bonus based on individual performance.\nWorking Arrangements\nThis role is an in-person position for our Church Street Branch location.\nWhy Join Us?\nJoin a growing company with a culture that fosters an entrepreneurial spirit\nComprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? \nCompany Contributions to your 401k - Regardless of your contribution\nEmployee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!\nGenerous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities \nSupporting Businesses. Helping People. Strengthening Communities. \nCapital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.","description_format":"text","description_chars":4407,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-01T20:03:41Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.771,"p_room":0.9,"age_days":35,"expected_fill_days":53,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/capital-bank-customer-service-representative-teller","json_url":"https://alion.io/job/capital-bank-customer-service-representative-teller.json","meta":{"generated_at":"2026-10-22T01:57:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088108},"rest":"https://alion.io/mcp/rest/get_company?id=2088108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapital-bank-customer-service-representative-teller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapital-bank-customer-service-representative-teller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapital-bank-customer-service-representative-teller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capital-bank-customer-service-representative-teller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapital-bank-customer-service-representative-teller"}]}