Chief Operations Officer, Senior Official II

The Chief Operations Officer holds direct executive responsibility for the Bank's day-to-day operations and serves as Senior Official II. The role encompasses operational management across payments, client accounts, correspondent banking, and card programme operations, alongside the regulatory accountability and deputisation responsibilities of the Senior Official II designation under the BTCRA. The COO works in close coordination with the Chief Executive Officer and senior officers to ensure all operational activities comply with applicable regulatory requirements and Board-approved policies.

Responsibilities

• Take executive ownership of day-to-day banking operations - including payments processing, client account management, reconciliation, and card programme operations - ensuring activities are conducted within the Bank's risk appetite.
• Manage the Bank's operational relationships with payment channel counterparties, correspondent banks, BIN sponsors, card scheme partners, and third-party service providers.
• Serve as the second primary contact with the Central Bank of The Bahamas, ensuring timely and accurate communication on all material operational matters.
• Ensure day-to-day operations comply with AML/CFT controls, Non-Resident exchange control obligations, BTCRA prudential requirements, and applicable CBOB guidelines, providing first-line operational support to the AML/CFT monitoring function.
• Escalate material operational, financial, or regulatory issues to the CEO and Board promptly, maintaining a transparent relationship with the Board on all operational matters.
• Design, implement, and continuously improve operational procedures, controls, and workflows in coordination with the CRO and MLRO/Compliance Officer, ensuring processes are documented, tested, and regulatory-aligned.
• Oversee outsourcing and third-party service arrangements within scope, including Group-provided support functions, ensuring appropriate service levels, controls, and exit arrangements per CBOB Outsourcing Guidelines.
• Coordinate with Capital.com Group's technology, operations, and support functions to ensure intercompany arrangements operate effectively and in compliance with applicable requirements.
• Prepare or oversee operational reporting and Board and committee papers within scope.
• Maintain fit-and-proper status for the Senior Official II designation under the BTCRA, notifying the CEO and Board promptly of any matter that may affect that status.

Requirements

• Bachelor's degree or above in finance, business administration, economics, banking, or a related field; postgraduate qualification or professional certification is an advantage.
• Minimum 7-10 years in banking or financial services, including at least 5 years in a senior operational management role at a licensed bank or regulated financial institution.
• Hands-on experience across payments processing (SWIFT, SEPA, or equivalent), client account lifecycle management, correspondent banking, and card programme or payment channel operations.
• Sound working knowledge of Bahamian banking regulation, including the BTCRA and CBOB guidelines, or an equivalent regulatory framework in a comparable jurisdiction.
• Understanding of AML/CFT obligations applicable to banks, including transaction monitoring, Non-Resident exchange control requirements, and CBOB regulatory reporting.
• Familiarity with core banking and payment systems; experience with digital or cloud-based core banking platforms is an advantage.
• Must satisfy CBOB fit and proper requirements, including competence, integrity, and financial soundness.
• Must not be employed at any other firm; any external non-executive positions must be disclosed and assessed for conflict of interest and full-time commitment compatibility.
• Strong operational management, analytical, and process-design capabilities.
• Ability to build robust processes in a lean, de novo banking environment with an evolving operating model.
• High accountability, sound operational judgement, and collaborative working style.
• Fluency in English.