Client Services Specialist (Chinese)

Responsibilities:

• Support our clients at all levels.
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
• Assist clients with the KYC procedure.
• Provide a tour around the trading platform.
• Build client trust and satisfaction through professional support and training.
• Be keenly aware of the competitive landscape and understand financial markets.
• Collect clients’ feedback and analyze how clients’ experience can be improved.
• Keep open communication between the departments to resolve any issues

Requirements:

• Proficiency in English & Chinese - C1+ level.
• Advanced interpersonal and communication skills.
• Ability to listen to clients and your team’s needs and find solutions.
• Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote).
• Excellent communication skills, both verbal and written.