{"id":2859763,"url":"https://alion.io/job/capital-com-senior-operations-manager-ai-automation","title":"Senior Operations Manager - AI Automation","company":{"id":949,"name":"Capital.com","domain":"capital.com","url":"https://alion.io/company/capital","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0.083,"time_to_fill_p50_days":50,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates","London, United Kingdom"],"countries":["AE","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":true},{"name":"n8n","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-19T13:35:26Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-30T20:19:02Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.\nWe are looking for a Senior Operations Manager - AI Automation to lead how Capital.com uses AI and automation across Operations, including Customer Support and FinCrime.\nYou will own the automation roadmap. That means deciding what to automate, sizing and ranking each opportunity, and then building, testing and rolling out the automations with the teams who use them. You’ll redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that need judgement. You’ll work closely with operational managers, control owners, Product and Engineering, and lead a team of one to two people.\nRequirements:\nOwn the automation roadmap and increase the share of automated tasks across Operations.\nFind opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.\nRedesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.\nBuild prototypes and working automations, and work with Product and Engineering on integrations and production support.\nTest against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.\nLead rollout with operational managers and support colleagues through adoption.\nTrack quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.\nRequirements:\n5+ years in operations, process excellence, automation or a similar field.\nHands-on experience building and launching AI and automation in live operations, with measurable results.\nAbility to size opportunities and turn them into a prioritised roadmap.\nExperience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.\nExperience testing AI workflows and designing human review and exception handling.\nExperience working with Product and Engineering, and managing direct reports.\nNice to have:\nFinancial services, fintech, brokerage or payments background.\nAutomation in Customer Support, KYC or FinCrime/AML.\nHands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.","description_format":"text","description_chars":2686,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-19T15:54:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":10,"expected_fill_days":50,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/capital-com-senior-operations-manager-ai-automation","json_url":"https://alion.io/job/capital-com-senior-operations-manager-ai-automation.json","meta":{"generated_at":"2026-10-30T23:36:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":949},"rest":"https://alion.io/mcp/rest/get_company?id=949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapital-com-senior-operations-manager-ai-automation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapital-com-senior-operations-manager-ai-automation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapital-com-senior-operations-manager-ai-automation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capital-com-senior-operations-manager-ai-automation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapital-com-senior-operations-manager-ai-automation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2859763}},{"tool":"search_jobs","arguments":{"company":"capital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2859763},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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