{"id":2859764,"url":"https://alion.io/job/capital-com-senior-operations-managerplanning","title":"Senior Operations Manager - Planning","company":{"id":949,"name":"Capital.com","domain":"capital.com","url":"https://alion.io/company/capital","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0.077,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates","London, United Kingdom"],"countries":["AE","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6387},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-19T13:34:35Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T22:01:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.\nWe are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets.\nYou will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists.\nResponsibilities:\nOwn the capacity planning model, roadmap and KPIs.\nForecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand.\nTranslate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up.\nBuild scenarios for growth, launches and disruption, and show the cost and service impact.\nRecommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times.\nAlign definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models.\nFlag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on.\nRequirements:\n5+ years in capacity planning, workforce management or operations planning in a high-volume environment.\nHands-on experience building forecasting and capacity models yourself, including seasonality.\nStrong grasp of capacity drivers, scenario planning and sensitivity analysis.\nRecord of recommendations that changed hiring or process decisions.\nExperience working with Finance and tracking forecast accuracy over time.\nAdvanced spreadsheet skills, SQL or similar, and experience managing direct reports.\nNice to have:\nFinancial services, fintech or payments background.\nPlanning for Customer Support, KYC or FinCrime operations.\nUsing AI, Python or statistical methods in forecasting.","description_format":"text","description_chars":2605,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-10-19T15:54:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":50,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/capital-com-senior-operations-managerplanning","json_url":"https://alion.io/job/capital-com-senior-operations-managerplanning.json","meta":{"generated_at":"2026-10-24T01:46:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":949},"rest":"https://alion.io/mcp/rest/get_company?id=949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapital-com-senior-operations-managerplanning"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapital-com-senior-operations-managerplanning"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapital-com-senior-operations-managerplanning"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capital-com-senior-operations-managerplanning\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapital-com-senior-operations-managerplanning"}]}