Director - HR Operations and Risk

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.

Our Capital One India HR Operations and Risk team is on a mission to enable game-changing business results by providing programs and solutions that improve the associate and candidate experience. We create and enable scalable and efficient people practices. We are looking for Director, HR Operations and Riskto lead our dynamic and growing team, where you will be pivotal in shaping & iterating our vision, strategic roadmap and on how HR partners & teams not only in India but across the enterprise interact and deliver together to drive meaningful advancements on our top priority work. You will partner across key enterprise HR & HR lines of business teams to drive clarity of accountability, transparency and enable decision-making informed by the right data, insights, and leadership perspective, as well as governance to monitor progress, emerging needs, and risks. The routines, products, and practices you lead will drive actionable focus on top priorities, thoughtfully sequence work for maximum impact, and ensure efficient delivery within bandwidth and on budget.

It’s an exciting time to be a part of this team as we’re building on our momentum to drive high-impact changes that will shape the next phase of our HR organization.

Responsibilities include:

• Develop and implement HR Operations and Risk strategy that aligns with enterprise initiative, local requirements, and business needs

• Lead and evolve key aspects of the broader HR leadership delivery model during a time of rapid growth and expansion

• Oversee & simplify delivery of key HR operations and end to end shared-services, information sharing products, and practices for highest leverage in advancing work on our HR priorities and ongoing effective governance & management practices

• Partner closely with HR leaders to reimagine, stand up, and drive integrated delivery structures

• Seek & respond to needs, sentiment, and usage of our products, routines, and practices in a highly customer-driven way. Monitor, iterate, and drive continual enhancements according to data & insights

• Generate excitement about and lead through the changes that will come with evolving HR’s delivery model to advance our HR priorities

• Be a compelling influencer to gain acceptance of changes & drive desired behaviors

• Serve as a key people leader, fostering a trusting, inclusive, and collaborative work environment, and with strong commitment to talent development

• Support the effective onboarding of new HR leaders by accelerating their understanding of how to get decisions made and advance work

• Collaborate with a broad set of partners, and develop & leverage relationships with key internal stakeholders across HR lines of business and eHR teams

• Be motivated to respond to evolving business needs and new leader and associate insights, shifting strategies, roadmaps, and tactics throughout the year as needed

Additional desired skills and capabilities:

• Strong collaboration, teamwork, and interpersonal skills

• Highly motivated, proactive, flexible, and results-oriented

• Possess the confidence and poise to influence various internal and senior stakeholders

• Embrace Product and Agile mindset (e.g., data-driven, outcome- and customer-focused, tech savvy, strong business acumen, bias towards action)

• Strong verbal/ written communication (e.g., active listening, leader presentations)

• Strong analytical skills (e.g., strategically & creatively solve problems through frameworks & data)

• High integrity to deal with confidential and sensitive topics

• Proven experience developing strategy and designing & building new initiatives or programs

Basic Qualifications:

• Bachelor’s Degree

• At least 15 years of Human Resources OR Project Management OR Process Management experience

• At least 5 years of People Leadership experience

Preferred Qualifications:

• 18+ years of experience in Human Resources, including experience in an HR client-facing role

• 10+ years of experience in Program/Portfolio Management

• Strong functional and technical acumen of global HR programs including compensation, performance management, and leadership development

• Experience with coaching managers on complex people matters and supporting them in strengthening their leadership skills

• Proven effective partner management and collaboration with other teams to deliver a consistent employee experience

• Understanding of employment laws and their impact on HR matters

• Master’s Degree in Business (MBA) or Master’s Degree in Human Resources

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).