{"id":3045226,"url":"https://alion.io/job/capital-one-it-support-engineer","title":"IT Support Engineer","company":{"id":5239,"name":"Capital One","domain":"capitalone.com","url":"https://alion.io/company/capitalone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":187,"ghost_share":0,"stale_share":0.711,"repost_share":0.021,"time_to_fill_p50_days":30,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T19:35:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireIT Support EngineerAbout The Role\nAs an IT Support Engineer you will play a pivotal role in delivering top-tier technical support and service excellence. You will act as a trusted partner, utilising our modern technology stack to empower associates across both Windows and Mac platforms.\nIn this role, you will focus on delivering a seamless and personable user experience by proactively addressing requests and resolving technical issues. This position combines hands-on technical problem-solving with a customer-first mindset in a collaborative, fast-paced environment.\nWhat You'll Do\nDeliver exceptional customer service to internal end users, acting as a supportive and responsive point of contact to ensure high satisfaction and continuous office operations.\nProvide welcoming, customer-focused incident resolution in person at the IT bar and remotely.\nManage user requests, service changes, and technical problems efficiently with clear, helpful communication.\nIdentify and implement service improvements driven by end-user feedback and support trends.\nWhat are we looking for?\nStrong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.\nExpertise in management tools including Intune, Jamf, Airwatch.\nHands-on experience of Google Workspace\nKnowledge of ServiceNow, Jira and Confluence\nEffective communication with associates at all levels, both technical and non-technical.\nAbility to work autonomously whilst being part of a wider team\nWhere and how you'll work\nThis is a permanent position based in our Nottingham Head Office.\nWe’re big on collaboration and connection, so you’ll be based in our Nottingham office at least 3 days a week on Tuesdays, Wednesdays and Thursdays.\nWhat’s in it for you\nBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation\nWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)\nImmediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave\nOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.\nWhat You Should Know About How We Recruit\nWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.\nWe Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few\nREACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies\nOutFront - to provide LGBTQ+ support for all associates\nMind Your Mind - signposting support and promoting positive mental wellbeing for all\nWomen in Tech - promoting an inclusive environment in tech\nEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry\nEnabled - focused on supporting associates with disabilities and neurodiversity\nCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.\nFor technical support or questions about Capital One's recruiting process, please send an email to \nCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.\nCapital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).","description_format":"text","description_chars":4869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-22T00:07:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/capital-one-it-support-engineer","json_url":"https://alion.io/job/capital-one-it-support-engineer.json","meta":{"generated_at":"2026-10-22T21:51:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5239},"rest":"https://alion.io/mcp/rest/get_company?id=5239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapital-one-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapital-one-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapital-one-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capital-one-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapital-one-it-support-engineer"}]}