Process Coordinator II, Litigation Operations Team
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 15, 2026. Capital One scores B on the Alion truth index.
Capital One’s Litigation Operations (LitOps) team is searching for a self-driven and innovative colleague to facilitate its litigation intake function. LitOps manages the critical operational aspects for a team of more than 100 attorneys and legal professionals who are responsible for providing legal advice to the businesses and protecting Capital One’s assets and reputation.
The litigation intake function is a high-volume space that originates litigation matters in a system of record via numerous channels. It is a crucial component of the life cycle of managing the litigation risk facing the company and requires sound judgement, efficiency and the ability to partner effectively with attorneys and other legal professionals.
Primary Responsibilities
- Manage numerous channels for the service of process and expediently assess the nature of complaints to route accordingly
- Interact with attorneys and legal professionals to appropriately direct litigation matters
- Optimize workflows and leverage available technology to enhance productivity
- Assist with team administrative functions, reporting, and special projects (as needed)
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Google Workspace and Excel
Preferred Qualifications
- Bachelor’s degree or military experience
- 1+ years of experience in a law firm or legal department
- 1+ years of experience in financial services industry
- Strong written and verbal communication skills
- Excellent organizational skills and time management
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $62,500 - $71,300 for Process Coordinator IIRichmond, VA: $56,800 - $64,800 for Process Coordinator IICandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).