{"id":679790,"url":"https://alion.io/job/capital-one-process-manager-customer-fulfilment","title":"Process Manager - Customer Fulfilment","company":{"id":5239,"name":"Capital One","domain":"capitalone.com","url":"https://alion.io/company/capitalone","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":243,"ghost_share":0,"stale_share":0.613,"repost_share":0.053,"time_to_fill_p50_days":25,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":690},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-14T12:13:31Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Manager - Customer FulfilmentAbout this role:\nWe're looking for a seasoned Senior Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end process excellence, proactively mitigating risk, and optimising supplier performance to deliver exceptional customer outcomes. You will specialise in the management of customer communications, card issuance, and incoming mail processes, ensuring that our operations are resilient, compliant, and continuously improving.\nWhat you’ll do:\nProactive Risk Management: Own the risk profile of the process, proactively managing risks across day-to-day operations and when embedding change. Design and implement robust preventative and detective controls to ensure a well-managed process environment\n\nSupplier Management: Actively manage supplier performance to ensure service continuity, operational excellence, and process stability every time. Foster strong partnerships that drive accountability and high-quality delivery\n\nProcess Improvement & Root Cause Analysis: Leverage advanced process management methodologies (e.g., Lean, Six Sigma, Root Cause Analysis) to identify, prioritise, and implement impactful solutions. Don't just fix issues; get to the root cause to prevent recurrence\n\nChange Leadership: Assess the complex impacts of change initiatives early, embedding changes seamlessly into the process and ensuring stakeholders are fully aligned\n\nStakeholder Engagement: Partner with cross-functional stakeholders-including Operations, Supplier Management, and Tech-to resolve complex process breakdowns, ensuring rapid issue resolution and sustained performance improvement\n\nStrategic Advisory: Serve as a subject matter expert and key point of contact for business projects, providing strategic guidance on process design, documentation, and operational strategy\n\nWhat we’re looking for:\nAttention to Detail: A keen attention to detail, to be able to understand key operational processes, systems and technology\n\nStrategic Prioritisation: The ability to effectively manage competing priorities, with clear communication to stakeholders\n\nInfluential Collaboration & Delivery: Skilled at navigating the organisation to build consensus, secure stakeholder buy-in, and successfully drive change\n\nStrong Judgement: Ability to balance business goals with an unwavering focus on the customer\n\nCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.\nFor technical support or questions about Capital One's recruiting process, please send an email to \nCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.\nCapital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).","description_format":"text","description_chars":3343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-09-10T23:22:20Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.26,"p_room":0.36,"age_days":49,"expected_fill_days":25,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/capital-one-process-manager-customer-fulfilment","json_url":"https://alion.io/job/capital-one-process-manager-customer-fulfilment.json","meta":{"generated_at":"2026-10-14T16:08:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5239},"rest":"https://alion.io/mcp/rest/get_company?id=5239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapital-one-process-manager-customer-fulfilment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapital-one-process-manager-customer-fulfilment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapital-one-process-manager-customer-fulfilment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capital-one-process-manager-customer-fulfilment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapital-one-process-manager-customer-fulfilment"}]}