{"id":1998367,"url":"https://alion.io/job/capitaland-executive-client-experience-catapult","title":"Executive, Client Experience (Catapult)","company":{"id":4451,"name":"CapitaLand","domain":"capitaland.com","url":"https://alion.io/company/capitaland","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":121,"ghost_share":0,"stale_share":0.579,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":52},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:05:56Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T17:53:35Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nCapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.\nJob Description\nCatapult by CapitaLand is Singapore's premier executive education and leadership development campus. More than a venue, Catapult brings together corporates, learning providers, industry partners and business leaders through executive programmes, leadership offsites, conferences, corporate events and networking experiences. Located within Rochester Commons, Catapult provides a purpose-built environment designed to support collaboration, innovation, learning and business transformation.\nWe are looking for a hands-on and service-oriented executive to support clients in delivering successful meetings, conferences, executive programmes and corporate events at Catapult.\nThe Role\nThe Executive, Client Experience (Catapult), plays an important role in ensuring a seamless experience for clients, participants and guests from pre-event planning through on-site support and post-event follow-up.\nReporting to the Director, Sales & Business Development, the successful candidate will work closely with clients, vendors and internal stakeholders to coordinate venue requirements, operational arrangements and service delivery, ensuring clients have the support they need to execute successful events at Catapult.\nThis is a highly operational and execution-focused role suited for someone who enjoys engaging clients, managing multiple projects concurrently, solving issues proactively and delivering exceptional service experiences. The successful candidate will contribute directly to client satisfaction, repeat business and Catapult's reputation as a premier destination for executive learning and corporate engagement.\nKey Responsibilities\n1. Client Experience & Event Support\nServe as the primary point of contact for assigned clients following booking confirmation.\nCoordinate client requirements and event needs from planning through completion.\nConduct venue walkthroughs, planning meetings and pre-event briefings with clients.\nProvide guidance on venue capabilities, facilities, processes and available service offerings.\nEnsure client requirements are accurately documented and communicated to relevant stakeholders.\nBuild positive client relationships and deliver a high standard of customer service throughout the client journey.\nAnticipate client needs and proactively address issues to ensure a seamless experience.\nAs events may be scheduled outside normal business hours, the role requires flexibility to support evening, weekend and public holiday event operations when required.\n2. Venue & Operational Coordination\nCoordinate venue preparations and operational arrangements to support client events.\nLiaise with internal teams and service partners on room setup, catering, AV requirements, access arrangements, signage and logistics.\nPrepare event orders, operational briefs, schedules and run sheets.\nEnsure event spaces and facilities are ready and aligned with client requirements.\nMonitor event-day operations and coordinate prompt resolution of operational issues.\nProvide onsite support to clients and serve as the key liaison throughout their event.\nEnsure service delivery standards are consistently maintained across all events and programmes.\n3. Participant & Guest Experience\nCoordinate guest arrivals, reception services and VIP support arrangements.\nEnsure participants and guests experience a welcoming and professional environment.\nAttend to enquiries, requests and feedback promptly and professionally.\nSupport the collection of client and participant feedback following programmes and events.\nIdentify opportunities to enhance the overall client and guest experience.\n4. Stakeholder & Vendor Coordination\nWork closely with Sales & Business Development and Marketing & Partnerships teams to ensure smooth delivery of client engagements.\nCoordinate with external vendors, service providers and contractors to fulfil event requirements.\nMonitor vendor performance and escalate service issues where necessary.\nSupport procurement, purchase requisitions and administrative processes where required.\nMaintain strong working relationships with key stakeholders and service partners.\n5. Administration & Reporting\nMaintain event schedules, client records and operational trackers.\nPrepare event documentation, reports and post-event summaries where required.\nTrack client feedback, service recovery actions and improvement opportunities.\nSupport invoicing, billing coordination and administrative follow-up activities.\nEnsure records and databases are updated accurately and in a timely manner.\nSupport continuous improvement initiatives to enhance operational efficiency and client satisfaction.\nRequirements\nDiploma or Bachelor's degree in Hospitality, Events Management, Business, Communications or a related discipline.\n1-3 years of experience in client service, hospitality, events, customer success or related roles.\nProficient in Microsoft Office applications\nExperience with CRM, event management or venue booking systems would be advantageous.\nStrong organisational and coordination skills, with the ability to manage multiple activities concurrently.\nExcellent interpersonal and communication skills.\nStrong attention to detail and ability to work in a fast-paced environment.\nCustomer-focused with a proactive, positive and service-oriented mindset.\nAbility to work independently and collaboratively as part of a team.\nTo succeed in this role, you will ideally:\nEnjoy engaging clients, guests and stakeholders from diverse industries.\nBe highly organised and responsive, with strong follow-through on commitments.\nDemonstrate strong problem-solving skills and attention to detail.\nRemain calm and adaptable in a dynamic operating environment.\nTake ownership of client requests and work proactively to resolve issues.\nBe passionate about delivering exceptional client experiences and service excellence.\nThrive in a hands-on role where operational execution and customer satisfaction are key measures of success.\nBenefits\nFlexible benefits with comprehensive medical coverage for self and family\nTraining and development opportunities\nSubsidised rates at Ascott serviced residences-\nStrong advocate of staff volunteerism\nWellness programmes\nClosing Statement:\nAt CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.\nOnly shortlisted candidates will be notified.","description_format":"text","description_chars":6801,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-07T10:05:56Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/capitaland-executive-client-experience-catapult","json_url":"https://alion.io/job/capitaland-executive-client-experience-catapult.json","meta":{"generated_at":"2026-10-12T19:27:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4451},"rest":"https://alion.io/mcp/rest/get_company?id=4451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapitaland-executive-client-experience-catapult"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapitaland-executive-client-experience-catapult"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapitaland-executive-client-experience-catapult"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capitaland-executive-client-experience-catapult\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapitaland-executive-client-experience-catapult"}]}