{"id":3761486,"url":"https://alion.io/job/capitaland-intern-customer-relations","title":"Intern, Customer Relations","company":{"id":4451,"name":"CapitaLand","domain":"capitaland.com","url":"https://alion.io/company/capitaland","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":140,"ghost_share":0,"stale_share":0.479,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":true},{"name":"Microsoft Office","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-04T18:42:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T06:03:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":4},"description":"About Us\nCapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.\nJob Description\nJobDescription:\nSupport customer feedback analytics and reporting for regional stakeholders and meetings\nAssistin administering global staff recognitionprogrammesin collaboration with HR partners across regions\nContribute to the planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience\nReview and update guest feedback handling standards, guidelines, and best practices\nManage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels\nProvide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and ShijiReviewPro\nLeverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency\nSupport ad hoc projects and cross-functional initiatives as assigned\nJob Requirements\nCurrently pursuing a Diploma or Degree in Marketing, Communications, Hospitality, Social Sciences, or a related field\nStrong interest in customer experience, service culture, and employee engagement\nComfortable working with data, numbers, and basic analytics\nExcellent written and verbal communication skills in English;additionallanguages (e.g., Chinese) are a plus, but not mandatory\nStrongorganisationalskills with attention to detail\nAble to multitask and thrive in a fast-paced environment\nProactive, collaborative, and able to work both independently and in a team\nFamiliarity with Microsoft Office Suite (Excel, PowerPoint, SharePoint), and basic design/content tools (e.g., Canva, video editing)\nClosing Statement:\nAt CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.\nOnly shortlisted candidates will be notified.","description_format":"text","description_chars":2291,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Property Development","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-11-04T18:42:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":41,"reasons":["seen:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/capitaland-intern-customer-relations","json_url":"https://alion.io/job/capitaland-intern-customer-relations.json","meta":{"generated_at":"2026-11-09T10:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4451},"rest":"https://alion.io/mcp/rest/get_company?id=4451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapitaland-intern-customer-relations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapitaland-intern-customer-relations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapitaland-intern-customer-relations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capitaland-intern-customer-relations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapitaland-intern-customer-relations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3761486}},{"tool":"search_jobs","arguments":{"company":"capitaland.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3761486},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}