{"id":3475811,"url":"https://alion.io/job/capitalsage-technology-business-relationship-supervisor","title":"Business Relationship Supervisor","company":{"id":4483754,"name":"CapitalSage Technology","domain":"capitalsagetechnology.com","url":"https://alion.io/company/capitalsage-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Banjul, Gambia"],"countries":["GM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5668},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-09T13:45:57Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Kolomoni Microfinance Institution (Gambia) is a CBG-licensed microfinance institution serving customers across The Gambia. We are recruiting Business Relationship Supervisors to lead field execution in our Merchant Business & Digital Payments function.\nTHE ROLE\nYou will run a territory - leading a team of Business Relationship Officers and Direct Sales Agents, turning location targets into daily plans, and holding the team to both the number and the quality of what it writes. You will be in the field most of the week, not at a desk.\nWHAT YOU WILL DO\nTranslate location targets into daily, weekly and monthly officer plans, and assign routes, segments and campaigns.\nCoach officers and agents through field accompaniment, call reviews and performance feedback.\nMonitor pipeline, conversion, funding, activation and documentation quality across the territory.\nValidate field reports before submission and reconcile them against the Bank's records.\nInvestigate unusual, duplicate, low-quality or potentially fraudulent acquisition, and escalate what you find.\nEnforce KYC and KYB standards, customer protection, data security, attendance and conduct.\nRun daily huddles and submit accurate territory performance and issue reports.\nRequirements\nWHAT WE ARE LOOKING FOR\nThree to five years in field sales, banking, mobile money, merchant acquisition or distribution, including at least one year supervising or coaching sales staff.\nA record of delivering acquisition and activation targets through a team, not individually.\nPractical knowledge of territory management, customer and business onboarding, and KYC/KYB basics.\nA bachelor's degree, HND or equivalent professional qualification in business, marketing, banking, finance or a related field.\nLocal-market awareness and local-language communication.","description_format":"text","description_chars":1806,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-29T18:46:12Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.55,"age_days":35,"expected_fill_days":26,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/capitalsage-technology-business-relationship-supervisor","json_url":"https://alion.io/job/capitalsage-technology-business-relationship-supervisor.json","meta":{"generated_at":"2026-11-09T14:48:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483754},"rest":"https://alion.io/mcp/rest/get_company?id=4483754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapitalsage-technology-business-relationship-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapitalsage-technology-business-relationship-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapitalsage-technology-business-relationship-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capitalsage-technology-business-relationship-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapitalsage-technology-business-relationship-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3475811}},{"tool":"search_jobs","arguments":{"company":"capitalsagetechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3475811},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}