{"id":3690153,"url":"https://alion.io/job/capitalsage-technology-itnetwork-support-officer-2","title":"IT/Network Support Officer","company":{"id":4483754,"name":"CapitalSage Technology","domain":"capitalsagetechnology.com","url":"https://alion.io/company/capitalsage-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Banjul, Gambia"],"countries":["GM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:12:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T15:48:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Kolomoni\nKolomoni Microfinance Institution (Gambia) is a microfinance institution licensed and regulated by the Central Bank of The Gambia. We are a subsidiary of CapitalSage Holdings, a Nigerian-founded conglomerate established in 2014, operating across fintech, agribusiness, FMCG, healthcare and export trading, with a presence in multiple African countries and global markets.\nWe exist for the part of the market formal banking has largely passed over: traders, agents, merchants, MSMEs and ordinary earners who run real economic activity without a bank behind them. We serve them through personal banking and wallets, business banking, corporate and ecosystem payments, agency banking and merchant acceptance - delivered through a growing branch and service-centre network and the field teams behind it.\nWe are in a build phase. The structure, the propositions and the standards are being set now, by the people joining now.\nWhat you’ll do\nKeep the network running across Head Office and every branch: routers, switches, firewalls, access points and VPN.\nAdminister Windows and Linux servers, Active Directory and Microsoft 365.\nSet up, change and remove user access on approved requests.\nRun backups, apply patches and keep security controls tight.\nGive first- and second-level support to staff and fix hardware faults.\nSet up equipment for new staff and new branches.\nKeep the IT asset register and documentation current, and manage vendors and internet providers.\nRequirements\nA degree or HND in computer science, IT, engineering or a related field.\nAt least 4 years’ hands-on experience across IT support, network administration and system administration.\nStrong command of TCP/IP, DNS, DHCP, VPN and VLAN, and of Cisco, Juniper or equivalent hardware.\nExperience administering Active Directory and Microsoft 365.\nThe judgement to work on your own, and the patience to explain technical issues to non-technical colleagues.\nCompTIA (A+, Network+, Security+), Microsoft or Cisco CCNA certification, and experience in a multi-branch financial institution, are an advantage.","description_format":"text","description_chars":2085,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-03T16:12:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/capitalsage-technology-itnetwork-support-officer-2","json_url":"https://alion.io/job/capitalsage-technology-itnetwork-support-officer-2.json","meta":{"generated_at":"2026-11-08T16:57:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483754},"rest":"https://alion.io/mcp/rest/get_company?id=4483754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapitalsage-technology-itnetwork-support-officer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapitalsage-technology-itnetwork-support-officer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapitalsage-technology-itnetwork-support-officer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capitalsage-technology-itnetwork-support-officer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapitalsage-technology-itnetwork-support-officer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3690153}},{"tool":"search_jobs","arguments":{"company":"capitalsagetechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3690153},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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