{"id":3856487,"url":"https://alion.io/job/capitec-team-leader-merchant-services-operations-2","title":"Team Leader: Merchant Services Operations","company":{"id":2123918,"name":"Capitec","domain":"capitecbank.co.za","url":"https://alion.io/company/capitecbank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0.091,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-24T11:09:11Z","employer_posted_date":null,"last_verified_at":"2026-10-24T11:09:11Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Purpose Statement\n\n To lead, coach, and develop a cross-skilled client service team within a contact centre environment, coordinating outbound calling activities focused on new initiatives, client retention, sales, and compliance. The role is responsible for ensuring service excellence, achieving campaign objectives, and consistently meeting productivity and performance targets for both Capitec Bank and non-Capitec Bank clients.\n\nExperience\n\nMinimum:\n\n 2–3 years' experience in a leadership or people management role within an outbound, campaigns and sales contact centre, and risk mitigation environment\n\n Experience in a role which required delegation, quality assurance and validating work\n\n Experience coordinating outbound calling processes\n\nIdeal:\n\n 5 years' experience in an outbound call centre, sales and campaign management and risk mitigation environment\n\n Experience using contact centre systems, including Dialers\n\n Campaign management experience\n\nQualifications (Minimum)\n\n Grade 12 National Certificate / Vocational\n\n A relevant tertiary qualification in Banking\n\nQualifications (Ideal or Preferred)\n\n A relevant tertiary qualification in Business 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