{"id":1779817,"url":"https://alion.io/job/capitect-customer-success-associate","title":"Customer Success Associate","company":{"id":2161402,"name":"Capitect","domain":"capitect.com","url":"https://alion.io/company/capitect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Zendesk","optional":false},{"name":"Zoom","optional":false}],"status":"live","first_seen_at":"2026-10-03T17:12:40Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-09T00:54:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"This is a remote position.\nCapitect is a bootstrapped, profitable startup that provides online software (SaaS) to wealth management firms looking to modernize their business. We are looking for an exceptional Customer Success Associate to join our team to help build an innovative wealth-tech company. As a growing startup, your role may change and expand as our needs shift and your capabilities grow.\nResponsibilities\nRespond to support issues from users directly via email, Zendesk tickets, Zoom meetings, and phone calls\nOnboard new users via Zoom\nExpand and update our online knowledge base with articles, including images and videos\nLead online training sessions for a group of users in webinar format\nGather feedback from users to document and prioritize bugs and feature requests\nProactively communicate with existing users to ensure optimal use of available features\nTravel to exhibit at industry conferences, typically 1-2 times per year\nRequirements\nAvailable to support users weekdays covering at least 9am ET to 5pm ET\nCollege graduate with 2-5 years of experience (customer support experience a plus)\nStrong written and verbal communication skills, especially in solving other people’s issues with empathy, patience, and clarity\nAbility to work under changing or unclear priorities and deadlines\nInterest in investments, wealth management, and technology\nBenefits\nPosition is fully remote with no plans to require in-office work\nMedical, dental, and vision insurance\n401k with employer match\nPaid time off\nStock option plan","description_format":"text","description_chars":1537,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T17:12:40Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/capitect-customer-success-associate","json_url":"https://alion.io/job/capitect-customer-success-associate.json","meta":{"generated_at":"2026-10-09T03:32:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2373,"day_limit":5000,"remaining_today":2627,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2161402},"rest":"https://alion.io/mcp/rest/get_company?id=2161402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapitect-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapitect-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapitect-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capitect-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapitect-customer-success-associate"}]}