{"id":1294018,"url":"https://alion.io/job/capmo-senior-customer-success-manager-mw","title":"(Senior) Customer Success Manager (m/w/*)","company":{"id":2085584,"name":"Capmo","domain":"capmo.com","url":"https://alion.io/company/capmo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"HubSpot","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2025-07-29T15:16:30Z","employer_posted_date":"2025-07-29","last_verified_at":"2026-10-29T10:25:24Z","board_verified":true,"closed_at":null,"days_open":456,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":456},"description":"Deine Rolle\nCapmo ist die Nr. 1 Bauprojektmanagement Software in der D-A-CH-Region - die smarte Projektassistenz für Bauleiter:innen, Projektmanager:innen und Architekt:innen.Unsere Mission: Wir digitalisieren den Bau, um Projekte effizienter, transparenter und stressfreier zu machen. Mit Capmo arbeiten bereits tausende Bauprofis an der Zukunft der Bauindustrie.\nAls (Senior) Customer Success Manager bist du der strategische Partner unserer Enterprise- und Mid-Market-Kunden. Du begleitest sie über den gesamten Lifecycle hinweg - von Onboarding über Adoption bis hin zu Renewal und Expansion. Dein Ziel: Kundenerfolg messbar machen und nachhaltiges Wachstum sicherstellen.\nDiese Herausforderungen erwarten dich\nÜbernimm die Verantwortung für den gesamten Customer Lifecycle - von der Einführung bis zum langfristigen Erfolg.\nFühre regelmäßige QBRs, Strategiegespräche und persönliche Kundentermine durch.\nArbeite eng mit Account Executives, Product und Support zusammen, um Kundenerlebnisse ganzheitlich zu gestalten.\nAnalysiere Nutzungsdaten und erkenne frühzeitig Risiken oder Upsell-Potenziale.\nSammle systematisch Kundenfeedback und leite es an das Produktteam weiter.\nEntwickle Prozesse, Playbooks und Automationen, um unsere Customer Success Organisation skalierbar zu machen.\nDas bieten wir dir\n Become a shareholder! Partizipiere mit unserem Mitarbeiterbeteiligungsprogramm (VSOP) direkt an unserem Erfolg!\nGrow fast! Jährliches Budget von 1.000 € sowie zwei Development Days, die du in deine berufliche Weiterentwicklung investieren kannst.\n Fit(ness), Food oder Mobility Budget? Mit EGYM Wellpass hast du unbegrenzte Check-Ins zu 90 Fitnessstudios und Schwimmbädern in München oder wähle einen Mittagszuschuss oder dein Mobilitätsbudget als Benefit.\nWellbeing Matters! Mit unserer Kooperation mit OpenUp erhältst du sowie Familienmitglieder unkomplizierten Zugang zu professioneller Unterstützung rund um deine mentale und physische Gesundheit!\nThink Ahead: Wir bezuschussen deine betriebliche Altersvorsorge mit 20%.\nRemain flexible! Home Office und Arbeiten im EU-Ausland sind möglich. Die Position ist jedoch nicht als dauerhaft vollständig remote ausgelegt.\nFeel the Startup Spirit! Bei uns erlebst du echtes Start-up-Flair mit flachen Hierarchien, einer offenen “Hands-on”-Mentalität und gelebten Werten. \nBe bold! Wachse an ständig neuen Herausforderungen. Unsere offene Feedback- und Fehlerkultur unterstützt dich dabei.\nMeet the team! Freu dich auf Events, unser weekly Allhands und unsere Company Week.\n #buildbetterplacestogether! Du hast die Möglichkeit, eine ganze Branche zu revolutionieren und die Art und Weise zu verändern, wie die buchstäbliche Zukunft gebaut wird.\nDas bringst du mit\n2+ Jahre Erfahrung im Customer Success oder Account Management in einem B2B SaaS Umfeld oder aus der Baubranche. \nErfahrung mit Mid-Market und Enterprise Kunden, idealerweise in der Bau-, PropTech- oder Construction-Tech-Branche.\nDu bist strategisch und hands-on - kannst Beziehungen auf C-Level managen und gleichzeitig operative Details steuern.\nDu arbeitest datengetrieben und nutzt Tools wie HubSpot, Notion, Slack und AI-Tools (z. B. Claude, ChatGPT) souverän.\nHervorragende Kommunikationsfähigkeiten in Deutsch und Englisch.","description_format":"text","description_chars":3246,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-26T08:46:57Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.271,"p_room":0.28,"age_days":456,"expected_fill_days":36,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/capmo-senior-customer-success-manager-mw","json_url":"https://alion.io/job/capmo-senior-customer-success-manager-mw.json","meta":{"generated_at":"2026-10-29T13:51:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2085584},"rest":"https://alion.io/mcp/rest/get_company?id=2085584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapmo-senior-customer-success-manager-mw"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapmo-senior-customer-success-manager-mw"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapmo-senior-customer-success-manager-mw"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capmo-senior-customer-success-manager-mw\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapmo-senior-customer-success-manager-mw"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1294018}},{"tool":"search_jobs","arguments":{"company":"capmo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1294018},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}