{"id":1543690,"url":"https://alion.io/job/capreit-operations-manager-1","title":"Operations Manager 1","company":{"id":2021609,"name":"CAPREIT","domain":"capreit.ca","url":"https://alion.io/company/capreit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":74},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T21:42:46Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T08:24:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Title: Operations Manager 1\nReports To: Associate Director/Director/Managing Director Operations\nPosition Summary: Responsible for delivering efficient and professional management to a prescribed portfolio of properties. A fundamental requirement of the position is to manage an annual operating and capital budget while maintaining a high level of resident satisfaction, in accordance with CAPREIT policies and guidelines.\nResponsibilities:\nManagement\nStaffing of appropriate office hours\nApprove/reject leases\nFollow up with assistance of Revenue Specialist on rent collections (AR)\nManage renewals process\nExplore ancillary revenue opportunities (ie. parking/lockers)\nTake action on vacancy\nEnsure tenant file compliance\nLeases\nLetter of Acknowledgements (LOA)\nApplications, etc\nEnsure that work orders are completed in a timely manner as per CAPREIT policy\nIdentify, report and action potential liability (ie. environmental/tenant/legal, etc)\nApprove requisitions and ensure purchasing policies are being adhered to\nCompletion of site visit checklist\nTenant meetings\nInspect turnover units to ensure rent readiness\nInspect occupied units for quality control issues\nDevelop and implement an action plan to increase the value of assets (aesthetics, logistics, etc.)\nLiaison for Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations)\nBudgeting\nSubmit proposals for projects to be included in capital budget for the following year\nInspect, review, and improve scope of work on all units to control financial parameters\nReviewing and ensuring that all approved contracts are implemented correctly\nReporting\nReview and take action to correct discrepancies in all monthly financial reports\nReview physical asset report and implement a plan of action to correct deficiencies based on priority level\nReview accuracy of and take action upon all operations reports (A/R, vacancy, missing documents, move-in move-out, etc.)\nLegal\nReview, ensure correct documentation, prepare documents, and attend hearings for the following:\nLandlord tenant boards: tenant applications and landlord applications\nHuman rights applications, attend human rights tribunal meetings (Initiation and follow-up),\nDiscovery and recovery hearings (Insurance)\nDraft documentation for: Schedule A, amending agreements, settlements\nResident Relations\nEnsure high level of resident satisfaction and resolve inquiries\nSpecial events for residents (barbecues, Christmas parties, tenant appreciation, etc.)\nTenant meetings\nAvailable to meet with residents on a one to one basis in an effort to develop strategies to mitigate damages and maintain a positive public image\nAttending tenant association meetings\nHR\nOperations:\nPayroll Direction/Approval\nDiscipline - terminations\nPerformance Reviews\nMonitor and manage vacation entitlement\nInterviewing/Hiring; Ensure proper training for new hires\nCoordinate coverage of staff for WSIB/LTD/STD\nManagement:\nOngoing training\nDesign and implement a development plan for each employee\nCoaching/mentoring/motivation/promotions (rewards)\nResolving employee conflicts\nMarketing\nCoordinate with Marketing department in advertising, incentives, market surveys, mystery shoppers\nAssess and make recommendations to maximize rent table potential\nDevelop and implement strategies to rent less marketable units (staging, etc.)\nReview and take action upon Resident Satisfaction Survey results\nLife and Safety\nFollow up on building LOA - ensure Life & Safety Policies adhered to\nIdentify, report and action potential liability (ie. life and safety)\nEnsure that all documents and certificates are up to date\nTake immediate action to correct any Life & Safety deficiencies\nConduct emergency response drills for staff\nAudit fire/life safety including: fire log book, annual certificates, spot checking for proper operation of all life safety devices, ensure up to date inspection of all life safety devices\nRespond to site emergencies, 24/7\nSpecial Projects / Project Management and Coordination\nAssist in managing projects:\nStructural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement)\nElevator Modernization (alternative solutions for limited mobility residents, ongoing tenant meetings, etc.)\nCommon Area Upgrades (corridor painting, carpet replacement, stairwell painting, light upgrades, etc.)\nLobby/Offices (construction of new, and redesign of existing outdated spaces)\nNew Acquisitions:\nQuickly and effectively raise new properties to CAPREIT standards\nOther projects as assigned by AVP, Operations or MD, Operations\nQualifications:\nUniversity/college degree or equivalent work experience\nPreferred of at least three years experience in property management\nExperience in staff management and strong interpersonal skills\nProficiency in comprehension of financial statements and reports\nStrong leadership ability and customer services skills\nOutstanding problem solving and organization skills\nExcellent verbal and written communication skills\nProficiency in computer skills\nAbility to handle multiple priorities and tight deadlines\nStrong decisions making skills and business acumen","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-30T21:42:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:8","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/capreit-operations-manager-1","json_url":"https://alion.io/job/capreit-operations-manager-1.json","meta":{"generated_at":"2026-10-01T12:44:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4165,"day_limit":5000,"remaining_today":835,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}