{"id":3960107,"url":"https://alion.io/job/capricorn-society-limited-application-engineer","title":"Application Engineer","company":{"id":2772229,"name":"Capricorn Society Limited","domain":"capricorn.coop","url":"https://alion.io/company/capricorn-coop","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T06:41:07Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T13:26:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A little about us\nCapricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.\nWe have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.\nAt Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!\nA little about the role\nAs an Application Engineer, you will be involved in solving the most complex problems the service delivery team will experience, responding to and managing escalated incidents, service requests, and problems, providing third-level support, and escalating issues as necessary. You will also be responsible for performing trend analysis and proactive responses to ensure applications are stable and operating as expected. You will document processes and incidents for inclusion in Capricorn’s IT knowledge base, identify opportunities for process improvement, and stay current with industry trends to provide innovative solutions.\nWhat you'll do\nRespond to and manage escalated incidents, service requests, and problems, providing third-level support and escalating as necessary in accordance with established procedures. Ensure that all tickets are resolved within established Service Level Agreements (SLAs).\nRespond promptly to critical incidents affecting applications, ensuring swift resolution to minimize downtime and impact on business operations. Provide third-level support, escalate issues to support vendors as necessary, and ensure all incidents are resolved within established Service Level Agreements (SLAs). Document incident details and resolutions to enhance the IT knowledge base and support continuous improvement.\nDocument processes, incidents, and resolutions for inclusion in Capricorn’s IT knowledge base, supporting continuous governance and improvement.\nSupport the development of new technologies like the Atlassian suite of products, that assist Group Technology Information Services with service delivery.\nAssist the Service Delivery team by providing mentorship and guidance to Level 2 and Level 1 support.\nProactively identify opportunities for process improvement and contribute to the enhancement of IT support workflows. Identify process that can be automated or moved to level 1/2 support with appropriate workflows.\nWhat you’ll bring\nMinimum 5 years of hands-on experience in an applications administration or business systems analyst roles, with a strong focus on daily operations, incident response, and cloud services management.\nExperience/Knowledge of ITIL v4 Fundamentals.\nFamiliarity with core IT Systems (CRM, ERP, Microsoft Dynamics)Familiarity with SQL and data analytics.\nExperience with incident and knowledge management tools (Atlassian Jira,Confluence).\nProven ability to triage and managed escalated incidents.\nQualifications\nBachelor’s degree in information technology, Computer Science, or a related field (or equivalent practical experience).\nVendor certifications, such as Microsoft Certified: Dynamics, are desirable.\nA little on life at Capricorn\nAt Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, development and important moments in life, helping our people do their best work while balancing what matters most to them.\nOur benefits include:\n· 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support for parents and caregivers.\n· Two additional days of paid leave to support moments that matter to you.\n· Wellbeing, fitness and lifestyle perks through WHEREFIT and Perkbox.\n· Learning and development opportunities, including training and study assistance for eligible Team Members.\n· Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.\nSound like you’d be a good fit?\nIf you’re ready to contribute to a responsive credit assurance function and become part of Capricorn’s growing community, get in touch today.\nFor further information, support with your application and details on Capricorn, please visit capricorn.coop/careers","description_format":"text","description_chars":4801,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Parts & Accessories Retail"],"lifecycle":[{"event":"open","at":"2026-11-09T11:05:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:4","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/capricorn-society-limited-application-engineer","json_url":"https://alion.io/job/capricorn-society-limited-application-engineer.json","meta":{"generated_at":"2026-11-10T18:20:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2772229},"rest":"https://alion.io/mcp/rest/get_company?id=2772229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapricorn-society-limited-application-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapricorn-society-limited-application-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapricorn-society-limited-application-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capricorn-society-limited-application-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapricorn-society-limited-application-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3960107}},{"tool":"search_jobs","arguments":{"company":"capricorn.coop","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3960107},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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