{"id":1111390,"url":"https://alion.io/job/capslock-partner-success-manager-4","title":"Partner Success Manager","company":{"id":8689,"name":"CapsLock","domain":"capslock.global","url":"https://alion.io/company/capslock","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Winnipeg, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ClickUp","optional":true},{"name":"Slack","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-16T13:46:57Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T09:04:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nCapsLock builds exceptional marketing solutions for large partners in the home improvement industry. We don’t just advertise our clients’ products or services - we build long-term marketing solutions within the context of permanent partnerships.\nOur people are the backbone of everything we do and are our most valuable asset. Our business model demands top talent across the board, and we aim to create conditions that attract and retain the best individuals globally.\nWe are looking for an A-Player who is client-focused, detail-oriented, self-motivated, digitally savvy, and results-driven. The Partner Success Manager is responsible for maintaining and cultivating existing CapsLock clients and working with the director of sales and team leads to grow the company.\nAs a Partner Success Manager, you will play an important role, assisting with all facets of client services and interacting with all departments, including IT, media, creative, and analytics. This role provides a great opportunity for growth if you excel in working in a fast-paced environment.\nThis role will be responsible for key business priorities that help amplify the growth of our business, share best practices, and implement operational improvements. Reporting to the Sales Director and team leads, this position requires superior account management skills, big-picture thinking, and the ability to successfully lead cross-functional teams that collectively contribute to multifaceted digital campaigns.\nAt CapsLock, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. We put a large emphasis on culture and personal characteristics.\nMain responsibilities:\nEffectively manage and grow positive client relationships\nProvide weekly client status updates, capture action items, disseminate info across teams, and effectively manage expectations both internally and externally\nMonitor timelines and progress on all client projects\nEnsure clients are clear on all process-related questions and pivot where necessary\nDevelop workflow and process between internal teams & troubleshoot when issues occur\nDevelop project timelines and monitor progress\nFacilitate the transition of new clients as they migrate to CL’s lead gen campaigns\nDevelop and maintain collaborative relationships with teams throughout the organization, including Analytics, Creative, IT, and Media Buying\nMaintain an in-depth knowledge of client businesses, current KPIs, and historical activity\nWork with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)\nStay abreast of industry trends and business opportunities\nProactively learn and understand industry best practices and future work concepts\nRequirements\n3+ years of relevant work experience, preferably in a lead generation agency.\nStrong data-driven decision-making skills\nProficient in analyzing data reports and communicating findings to clients\nExperience working with cross-functional teams\nProficiency in software tools such as Microsoft Office, Google\nProven ability to communicate with C - Level Executives and possesses strong presentation skills\nExperience in building and refining internal sales processes\nExcellent negotiation skills\nStrong organizational and time management skills: process-oriented\nAbility to manage budgets and project plans efficiently\nComfortable with frequent meetings and adept at managing schedules\nSelf-motivated and capable of working independently and remotely in a fast-paced, rapidly changing environment\nExcellent oral and written communication skills\nAbility to multitask, establish priorities and organize efficiently\nDemonstrated ability to effectively manage multiple client needs against tight deadlines\nFluent in English\nAbility to work in a fast-paced, rapidly changing environment\nCapable of building and sustaining trust among clients and colleagues\nCan see the bigger picture when working on granular tasks/projects to ensure everything stays on track\nPersonal Characteristics:\nSmart, articulate, and polished, with excellent problem-solving skills\nAttention to detail and a high level of accuracy are an absolute must\nEthical with a flexible work attitude\nHumble and craving to learn\nMust be a self-starter, highly organized\nQuick learner and a team player\nCan command a room when speaking; exudes confidence\nA can-do attitude and a desire to progress in their career\nSelf-motivated and goal-oriented\nCuriosity, Honesty & Integrity\nA self-starter who thrives on responsibility and impressing clients with results\nMotivated to deliver exceptional performance\nStrong desire to work in a multicultural environment\nNice to Have:\nPrevious success working in a completely remote role\nExperience working at an agency or brand, managing digital marketing campaigns\nExperience with Slack, ClickUp or/and Tableau\nKnowledge of media buying\nBachelor's degree in sales, marketing, business administration, or a related field\nWhy do we deserve your attention?\nNot only do we offer fair and competitive pay, but we also provide perks and benefits that support your well-being and growth. Here are some of them:\nRemote Work\nWe are a truly remote-first company. You choose where you feel the most productive and comfortable to make an impact.\nPaid Time Off\nWork-life balance matters to us, and we support it with paid time off for rest, personal time, or simply doing what makes you happy.\nOngoing Learning\nWe believe in curiosity and growth. That’s why we support continuous learning with workshops, online courses, conferences, and certifications.\nHome Office\nWe help you set up your perfect workspace by covering equipment and furniture expenses, so you can do your best work from home.\nPhysical Well-Being\nFrom gym memberships and yoga classes to home workout equipment or even a bicycle, we give you the flexibility to stay active your way.\nUnlimited Sick Days\nYour health matters. Take the time you need to rest and recover - we’ll be here when you’re ready to return.\nMedical Coverage\nWe support you and your family with reimbursement for medical insurance and health-related expenses, including dental care and psychological support.\nCo-Working Space\nIf you sometimes crave a change of scenery or more social interaction, we’ll cover the full cost of a co-working space.\nFun Stuff\nFrom gaming nights and fitness challenges to annual retreats at world-class resorts, we make sure there’s never a shortage of fun and connection.","description_format":"text","description_chars":6498,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Gym membership","Health insurance","Home office"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T12:20:24Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/capslock-partner-success-manager-4","json_url":"https://alion.io/job/capslock-partner-success-manager-4.json","meta":{"generated_at":"2026-09-24T11:02:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}