{"id":1747640,"url":"https://alion.io/job/capsticks-it-training-lead","title":"IT Training Lead","company":{"id":2207795,"name":"Capsticks","domain":"capsticks.com","url":"https://alion.io/company/capsticks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-07T23:53:33Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Location: Birmingham, Exeter, Leeds, Manchester, Winchester\nHybrid Working\nTHE DIVISION\nThe IT Division brings together Portfolio & Project Management, Architecture & Data, Security, Platforms and Operations to define, deliver, support and continuously improve technology services across the firm. The division plays a critical role in enabling the firm’s strategic objectives, ensuring that technology is secure, reliable, scalable and aligned to business need.\nWorking in close partnership with colleagues across the business, the IT Division is responsible for shaping technology direction, delivering change, maintaining resilient day-to-day services, and driving innovation and continuous improvement. Together, these functions ensure the firm can operate effectively, respond to evolving client and regulatory expectations, and make best use of technology and data to support excellent service delivery.\nTHE ROLE\nThe IT Training Lead is responsible for owning the firm’s IT training strategy and ensuring colleagues have access to clear, consistent and relevant technology training.\nThe role sets the approach for IT training across the firm, including training standards, delivery mechanisms, training materials, third-party delivery and ongoing quality management. It works closely with stakeholders across divisions to understand training needs and ensure delivery is practical and role-appropriate.\nWorking in partnership with the Learning and Development Team in HR, the role helps align IT training with the firm’s wider professional development approach and oversees the effective management of external and internal training providers.\nMAIN DUTIES AND RESPONSIBILITIES\nIT Training Strategy & Ownership\n- Define, own and maintain the firm’s IT training strategy, aligned to the firm and IT Strategies\n- Set standards for IT training design, delivery, quality and continuous improvement\n- Maintain an IT training roadmap covering new systems, refresher training and skills development\nTraining Quality, Standards & Effectiveness\n- Own the quality framework for IT training, including objectives, materials, delivery standards and feedback\n- Use feedback, attendance data and stakeholder input to review and improve training\n- Keep IT training current with system, process, policy and security changes\nTraining Delivery, Channels & Third-Party Management\n- Define appropriate delivery channels, including classroom, virtual, self-service, on-demand and floorwalking support\n- Own third-party and internal IT training delivery, including supplier briefing, materials review and quality management\n- Work with project, change, platforms and operations teams to plan training for technology change\n- Maintain a training calendar covering new initiatives, BAU needs, refresher activity and targeted support\nStakeholder Engagement & L&D Alignment\n- Engage stakeholders across divisions to understand role-specific IT training needs\n- Work closely with the Learning and Development Team in HR to align IT training with professional development\n- Be visible across the firm’s offices, providing in-person support and building strong local relationships\n- Build and support a network of champions across the firm to reinforce learning and adoption\n- Position IT training as a core part of development for all roles across the firm\nContinuous Improvement & Learning Culture\n- Develop reusable training materials, guidance, knowledge resources and learning pathways\n- Promote continuous learning, innovation and practical technology adoption across the firm\nSKILL SET\nExperience & Training Leadership\n- Experience leading IT training, technology adoption and digital learning programmes\n- Experience defining training strategies, delivery plans, learning standards and quality frameworks\n- Experience managing third-party training providers and reviewing supplier materials\n- Experience working with Learning and Development, HR, change, project and technology teams\nLearning Design, Delivery & Technology Adoption\n- Strong understanding of adult learning and blended delivery methods\n- Ability to turn technology, system and process changes into clear learning content and deliver it online and in person\n- Good understanding of Microsoft 365, document management, collaboration tools and legal systems\nQuality, Governance & Measurement\n- Experience setting training quality standards and reviewing learning content\n- Ability to define practical measures for training activity and impact\n- Awareness of accessibility, inclusion, information security and compliance considerations\nCommunication & Influence\n- Excellent stakeholder management and communication skills\n- Ability to explain technology clearly to non-technical audiences\n- Confidence to influence, challenge constructively and align priorities\nPersonal Attributes\n- Energetic, enthusiastic and able to inspire confidence in others\n- Structured, pragmatic and focused on practical delivery\n- Collaborative, credible and improvement-focused\nCapsticks is an inclusive employer\nAt Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.\nWe will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a \"one size fits all\" approach to adjustments so our team will work with you individually to understand more about your requirements. If you have any questions please contact our Recruitment team on: ()","description_format":"text","description_chars":5915,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Real Estate","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-03T06:46:27Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-07T06:21:01+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:18","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/capsticks-it-training-lead","json_url":"https://alion.io/job/capsticks-it-training-lead.json","meta":{"generated_at":"2026-10-08T01:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2342,"day_limit":5000,"remaining_today":2658,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2207795},"rest":"https://alion.io/mcp/rest/get_company?id=2207795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapsticks-it-training-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapsticks-it-training-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapsticks-it-training-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capsticks-it-training-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapsticks-it-training-lead"}]}