{"id":351119,"url":"https://alion.io/job/captivateiq-renewals-manager-velocity","title":"Renewals Manager, Velocity","company":{"id":3851,"name":"CaptivateIQ","domain":"captivateiq.com","url":"https://alion.io/company/captivateiq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":16,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":40000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-08-28T11:12:33Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-31T22:31:23Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":63},"description":"About the Role\nWe're looking for a Renewals Manager to support CaptivateIQ's Velocity (scaled) segment by owning the majority of our renewal transactions in aligned to this scaled SMB/MM segment.\nThis is a high-volume, commercially minded post-sales role focused on retention, value justification, renewal execution, and proactive risk management. You will manage a large portfolio of upcoming renewals, engage customers with the right level of urgency and value framing, and partner closely with Customer Success, Sales, Finance, Legal, Professional Services and Support to drive timely outcomes.\nThis role is built for someone who thrives in scaled, repeatable motions: prioritizing well, running a disciplined process, spotting churn risk early, articulating value, and helping customers renew with confidence.\nIf you enjoy blending customer communication, commercial execution, and operational rigor in a fast-moving SaaS environment, this role is for you.\nResponsibilities\nOwn a high-volume renewal portfolio across Velocity accounts, ensuring contracts are renewed accurately and on time.\n\nRun proactive renewal motions well before contract end dates, including outreach, follow-up, timeline management, and internal coordination.\n\nIdentify churn and contraction risk early using customer signals, activity trends, and internal context; escalate with clear recommendations when needed.\n\nPosition renewal value clearly and confidently for transactional customers, using customer outcomes, product usage, and business context to support the conversation.\n\nPartner with CSMs, Account Directors, Finance, Legal, PS, Support, and leadership to resolve blockers and move deals forward.\n\nMaintain accurate forecasts and CRM hygiene, including renewal status, risk level, blockers, next steps, and expected outcomes.\n\nUse playbooks, segmentation, and automation to scale your work across a large book of business without sacrificing customer experience.\n\nSupport save motions and approved concession paths with sound judgment and strong internal communication.\n\nSpot repeatable patterns across the Velocity segment and share ideas that improve renewal plays, risk detection, and operational efficiency.\n\nBuild working knowledge of CaptivateIQ's platform and customer use cases so you can connect renewal conversations to real customer value.\n\nFirst in function: As our first Renewals Manager, you will work closely with leadership to operationalize best practices, build and improve processes and directly contribute to retention results in our scaled segment.\n\nWhat You'll Bring\n2-4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role.\n\nExperience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.\n\nProven ability to drive or support renewal execution in a structured, deadline-oriented environment.\n\nStrong written and verbal communication skills, especially in concise customer-facing outreach.\n\nGood commercial instincts: comfortable discussing value, navigating basic objections, and partnering on deal strategy when needed.\n\nStrong organizational discipline across systems, documentation, forecasting, and follow-through.\n\nComfort working in an evolving environment where processes are improving and not every scenario has a perfect playbook.\n\nExperience using AI tools to improve efficiency, prioritization, and customer prep.\n\nExperience with SaaS renewals, subscription businesses, or recurring revenue models.\n\nExposure to pricing, procurement, or lightweight contract negotiation.\n\nNice to have\nFamiliarity with Salesforce, ChurnZero, and workflow / automation tooling.\n\nExperience in SMB, pooled-book, or Velocity-style customer coverage models.\n\nNote to Prospecting Candidates\nOnly emails from @captivateiq.com should be trusted.\nWe are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.\nMake an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.\nAsk candidates to cash checks to buy equipment on behalf of CaptivateIQ.\nAsk candidates to make a payment in order to be considered for a position.\nMake early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.\nPlease note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.","description_format":"text","description_chars":4792,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-09-05T18:58:37Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.815,"p_room":0.72,"age_days":63,"expected_fill_days":109,"reasons":["conf:1","win:mid","crowd:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/captivateiq-renewals-manager-velocity","json_url":"https://alion.io/job/captivateiq-renewals-manager-velocity.json","meta":{"generated_at":"2026-10-31T22:40:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3851},"rest":"https://alion.io/mcp/rest/get_company?id=3851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaptivateiq-renewals-manager-velocity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaptivateiq-renewals-manager-velocity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaptivateiq-renewals-manager-velocity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/captivateiq-renewals-manager-velocity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaptivateiq-renewals-manager-velocity"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":351119}},{"tool":"search_jobs","arguments":{"company":"captivateiq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":351119},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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