{"id":2539459,"url":"https://alion.io/job/captivateiq-senior-technical-solutions-consultant","title":"Senior Technical Solutions Consultant","company":{"id":3851,"name":"CaptivateIQ","domain":"captivateiq.com","url":"https://alion.io/company/captivateiq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0,"stale_share":0.176,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Poland","Hungary"],"countries":["PL","HU"],"hiring_countries":["HU","PL"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":126000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Gmail","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:15:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T23:18:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As a Senior Technical Solutions Consultant, you’ll play a key role on our Global Support team, helping customers solve complex technical challenges across CaptivateIQ’s platform. You’ll take ownership of challenging issues involving calculations, configuration, data modeling, integrations , and product functionality. You will be working closely with customers and internal teams to identify root causes and deliver effective, lasting solutions.\nYou’ll serve as a technical resource for your peers, mentor other consultants, identify recurring product and process challenges, and partner with Engineering and Product to drive improvements. We’re looking for someone who combines strong technical and analytical skills with excellent communication, sound judgment, and a genuine interest in helping customers succeed..\nResponsibilities\nDevelop deep expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to effectively troubleshoot complex issues and help customers get the most out of the product.\n\nOwn and resolve complex customer issues that require in-depth technical investigation, root cause analysis, and collaboration across teams to deliver effective, lasting solutions.\n\nApply advanced technical expertise to evaluate customer data models, calculation logic, and data flows, identifying configuration gaps, dependencies, and inconsistencies that impact calculation accuracy and expected outcomes.\n\nClearly communicate technical issues, investigation progress, and resolutions to customers and internal teams, adapting the level of detail to the audience.\n\nPartner with Product, Engineering, and Customer Success to identify recurring technical issues, share customer feedback, and drive improvements that prevent problems from recurring.\n\nLead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency.\n\nAbility to work a scheduled shift aligned with European, US Eastern, or US Pacific business hours as part of our global Support team. Shift assignments may vary based on team coverage needs.\n\nRequirements\n5+ years of experience in a technical, customer-facing role working with B2B SaaS applications, particularly those involving data modeling, complex calculations, formulas, reporting, or configurable business logic. Experience with tools such as Anaplan, Power BI, Excel, SQL, or similar data-driven platforms is a plus.\n\nHands-on experience working with complex datasets, including data structures, joins, unions, and transformations, with the ability to use analytical and AI-assisted tools to investigate discrepancies and troubleshoot data issues.\n\nProficiency in Excel or similar spreadsheet tools, including advanced formulas, data manipulation, lookups, and working with large datasets from multiple sources.\n\nExcellent analytical and problem-solving skills, with the ability to break down complex issues, identify patterns, and work through unfamiliar technical challenges independently.\n\nStrong written and verbal communication skills, with the ability to explain complex technical concepts clearly to customers and colleagues with varying levels of technical expertise.\n\nExperience collaborating cross-functionally to improve processes, tools, or customer\n\nPreferred qualifications\nExperience with enterprise SaaS platforms involving complex calculations, data modeling, or business planning, such as CaptivateIQ, Anaplan, Pigment, Xactly, Varicent, SAP Commissions, or similar.\n\nBackground in financial modeling, business analytics, revenue operations, or other roles involving complex data and calculation logic.\n\nFamiliarity with Python, JavaScript, or AI-assisted tools for automating analysis, troubleshooting, or validating data.\n\nExperience with business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms.\n\nNotice to Prospective Candidates:\nOnly emails from @captivateiq.com should be trusted.\nWe are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:\nAttempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.\nMake an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.\nAsk candidates to cash checks to buy equipment on behalf of CaptivateIQ.\nAsk candidates to make a payment in order to be considered for a position.\nMake early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.\nPlease note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.\nCaptivateIQ works with a third-party Employer of Record to handle compliance, payroll, and as applicable benefits on our behalf\nParticipate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues and maintaining system uptime.","description_format":"text","description_chars":5246,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-10-14T15:13:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":119,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/captivateiq-senior-technical-solutions-consultant","json_url":"https://alion.io/job/captivateiq-senior-technical-solutions-consultant.json","meta":{"generated_at":"2026-10-20T02:48:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3851},"rest":"https://alion.io/mcp/rest/get_company?id=3851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaptivateiq-senior-technical-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaptivateiq-senior-technical-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaptivateiq-senior-technical-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/captivateiq-senior-technical-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaptivateiq-senior-technical-solutions-consultant"}]}