{"id":932355,"url":"https://alion.io/job/captiveaire-hvac-technical-support-2","title":"HVAC Technical Support","company":{"id":668715,"name":"CaptiveAire","domain":"captiveaire.com","url":"https://alion.io/company/captiveaire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":98,"ghost_share":0.163,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-20T13:17:20Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T20:02:53Z","board_verified":true,"closed_at":null,"days_open":217,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":216},"description":"Why Work for CaptiveAire? \nNation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems.\nLeader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.\nMission: to provide the highest quality products and service to our users at the lowest possible price.\nStrong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. \nWhat our employees have to say: \nI love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaireis all about connections, with customers, coworkers, end users, and everyone in between.\nKnowing that the company truly has an owner and leadership team that cares for the employees. At CaptiveAireeach employee is more than a number,they are a valued member of a growing and diverse team. The open-door policy at CaptiveAiremeans that no matter who you are in the company thatleadership is open to hearyour comments and concerns. This means that your ideas are heard. Not once in my time here at CaptiveAirehave I felt like I was anything less than an asset to this company and a valued member of the team.\nWe want to stay on the cutting edgeand so are constantly sourcing and utilizingthe best equipment available. Any position can provide feedback that is listened to and incorporated into processes. Collaboration is key at CaptiveAireand so there is no being “Silo-ed” into one area.\nCaptiveAireis fast-moving and no-nonsense. We operatedifferently than any other company that I'veworked for with our decentralized structure. Quick action is taken when a good ideais presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. \nLearn more about CaptiveAire and our products here \nJob Description: \nHandle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.\nHandle parts order calls and emails including part look up, part identification and part order processing.\nProvide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.\nMust demonstrate excellent customer service and a professional demeanor at all times.\nLog results of all calls into job service notes.\nUpon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.\nFollow up on customer inquiries to ensure job completion and customer satisfaction.\nApprove and process warranty orders as needed.\nComplete special projects and training as requested by management. \nQualifications: \nMinimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)\nMust know how to thoroughly read electrical schematics.\nStrong customer service skills.\nAbility to work under pressure and multitask.\nAbility to professionally communicate both verbally and written.\nMust be proficient on computers.\nGood problem solving skills a must.\nThis is an in-office role, not remote. \nBenefits: \nMedical, dental and vision insurance\nDisability & life insurance based upon election of medical insurance\n401k with employer match\nPaid holidays\nPaid time off (PTO) based upon tenure\nFlexible spending account (FSA)\nTuition reimbursement\nTenure awards\nEmployee referral bonus program \nRelocation assistance \nSalary: \n$65k-$80k base, negotiable dependent on experience, with additionalmonthly bonus based on productivity and profits. \nCaptive-Aire Systems, Inc.isproud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. \nTo qualify, applicants must be legally authorized to work in the United States. At this timewe are not able toconsider applicants that requiresponsorship, now or in the future, for employment visa status. \n#HP1","description_format":"text","description_chars":4547,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-15T12:34:54Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.544,"p_room":0.28,"age_days":216,"expected_fill_days":91,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/captiveaire-hvac-technical-support-2","json_url":"https://alion.io/job/captiveaire-hvac-technical-support-2.json","meta":{"generated_at":"2026-10-23T21:23:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668715},"rest":"https://alion.io/mcp/rest/get_company?id=668715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaptiveaire-hvac-technical-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaptiveaire-hvac-technical-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaptiveaire-hvac-technical-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/captiveaire-hvac-technical-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaptiveaire-hvac-technical-support-2"}]}