{"id":3780051,"url":"https://alion.io/job/captiveaire-it-support-technician","title":"IT Support Technician","company":{"id":668715,"name":"CaptiveAire","domain":"captiveaire.com","url":"https://alion.io/company/captiveaire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":99,"ghost_share":0.091,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":107,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:25:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T15:04:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Company Profile:\nCaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.\nCaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.\nWhy Work for CaptiveAire? \nNation’s leading manufacturer of commercial kitchen ventilation systems, and now offeringa complete solution of fans, heaters, ductworkand HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems.\nLeader inthe industryfor over 40 yearswith innovative technologies, unmatched service, competitive pricing, and rapid lead times.\nMission:to provide the highest quality products and service to our users at the lowest possible price\nStrong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developedtechnicalvideos \nWhat our employees have to say: \nThere is nevera day you don’tlearn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. \nI love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment.I love how Captiveaireis all about connections, with customers, coworkers, end users, and everyone in between. \nOne of the things I appreciate most about CaptiveAireis how strongly it embodies the entrepreneurial spirit. I’mempowered with the autonomy to manage my work independently, while also benefitingfrom the robust support and resources of a large, well-established company. \nCaptiveAireis fast-moving and no-nonsense. We operatedifferentlythan any other company that I'veworked for with our decentralized structure. Quick action is taken when a good ideais presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. \nLearn more about CaptiveAireand our products here \nSummary: \nThe IT Infrastructure Technician will be tasked with providing tier 1 remote and local technology support for this national manufacturing company which operates 6 manufacturing facilities and 90+ sales offices across the US. Employee will also assist with hardware installation, inventory and asset management along with other information technology management related tasks. This is not a remote role and will be based working out of our corporate office in Raleigh.\nQualifications:\n3+ years of professional IT support experience, including substantial hands-on desktop, endpoint, or systems support responsibilities.\n\nExtensive hands-on experience supporting Windows PCs, Apple hardware, macOS, and iOS in a corporate environment.\nDemonstrated ability to independently diagnose and resolve complex hardware, software, operating system, peripheral, and connectivity problems.\nSolid working knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity, and network troubleshooting.\nExperience troubleshooting network-connected workstations, printers, scanners, mobile devices, and other endpoints.\nAbility to take ownership of technical problems from initial diagnosis through resolution, escalating appropriately when necessary.\nExperience supporting end users in a production business environment where reliability, responsiveness, and professional communication are essential.\nStrong written, verbal, and interpersonal communication skills are a must.\n\nExperience working with M365, Exchange online, Entra and/or Active Directory a big plus, but not required.\n\nSalary:\nCompetitive base salary with monthly bonus based on productivity and profits.\nBenefits\nMedical, dental and vision insurance\nDisability & life insurance based upon election of medical insurance\nPaid holidays, vacation, and sick days based upon tenure\n401k with employer match\nFlexible spending account (FSA)\nCaptiveAire is proud to be an equal opportunity workplace. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.\nTo qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.\n#P1\n#LI-TL1","description_format":"text","description_chars":4923,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-05T00:31:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":107,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/captiveaire-it-support-technician","json_url":"https://alion.io/job/captiveaire-it-support-technician.json","meta":{"generated_at":"2026-11-06T18:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668715},"rest":"https://alion.io/mcp/rest/get_company?id=668715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaptiveaire-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaptiveaire-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaptiveaire-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/captiveaire-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaptiveaire-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3780051}},{"tool":"search_jobs","arguments":{"company":"captiveaire.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3780051},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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