{"id":3652760,"url":"https://alion.io/job/captrust-associate-technology-operations-technician","title":"Associate Technology Operations Technician","company":{"id":708258,"name":"CAPTRUST","domain":"captrust.com","url":"https://alion.io/company/captrust","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:38:42Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T00:39:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nWHO are we looking for?\nAn Associate Technology Operations Technicianwho provides foundational technical support for the technology needs of 2000+ employees under the guidance of senior team members. This role focuses on learning, executing standard procedures, and gaining hands-on experience with enterprise IT infrastructure. Support day-to-day operations by responding to user requests, assisting with hardware deployment, and maintaining accurate documentation of all technology assets and support activities.\nResponsibilities\nProvide support to end users on a variety of issues\nRespond to, identify, research, and resolve telephone calls, email, and personnel requests for technical support; first-call resolution\nAudio-Visual support for large group meetings that include web conferencing, video streaming\nHardware/Software, Printers, Laptops, Desktops, Tablets, Mobile Devices, and Remote Access support\nWindows 10 and windows 11, DHCP, DNS, Active Directory Management\nWork on special projects delegated by IT Manager and Team Leaders\nAbility to be on-call rotation for off-hours support as required\nOther duties as assigned\nQualifications\nMinimum Qualifications:\nMinimum of 1-year relevant experience\nAssociate degree in a related area or equivalent technical training and experience\nProfessional experience with current Windows OS \nDesired Qualifications/Skills:\nCompTIA A+ or equivalent would be an asset\nProfessional experience with Microsoft Office 365 (SharePoint, Dynamics 365, Teams)\nExperience with Apple OS, Android and hardware preferred\nExperience with VoIP and mobile technologies preferred\nDemonstrated knowledge and understanding of Federal and State employment law; experience with self-insured benefits plans is a plus\nAbility to handle highly confidential information and manage information with integrity\nStrong proficiency in Microsoft Office (PowerPoint, Excel, Word; etc.) and payroll and accounting systems\nAbility to manage a high demand workload and pace\nAbility to lift to 35 pounds, including file boxes, computers, and printers \nWHAT can you expect from your career at CAPTRUST?\nOur colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.\nOur Employee Benefits Package shows how much we value our team. Some benefits include:\nCompany discretionary bonus\nHealth, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms\nCompany-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods\nPaid time off (PTO) or Paid Sick Leave (PSL)\nWHERE will you be working?\n4208 Six Forks Rd #1700 | Raleigh, NC 27609\nDue to the nature of the role, this is not a remote or work from home position. #LI-Onsite\nHOW do we build a world class organization one brick at a time?\nWe make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.\nAre you the next brick?\nTo get it done the CAPTRUST Way, an individual should exhibit the following characteristics:\nAbility to build successful, collaborative, and trusting relationships\nInstinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information\nA strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges\nInherent desire to give back to our communities and enrich the lives of those around us\nAn other-centered mindset\nIntegrity through maintaining objectivity\nEEO/Diversity Statement:\nAt CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.\nIt is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws.#associate\nThis position will remain open until filled.\nWork Authorization\nCandidates must be legally authorized to work in the United States by their anticipated start date. Employment is subject to verification of work authorization as required by applicable law. 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