{"id":3780237,"url":"https://alion.io/job/captrust-senior-associate-hardware-integration-technician","title":"Senior Associate Hardware & Integration Technician","company":{"id":708258,"name":"CAPTRUST","domain":"captrust.com","url":"https://alion.io/company/captrust","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-11-05T00:39:11Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-14T13:05:41Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nWHO are we looking for?\nThe Senior Associate Hardware & Integration Technician provides advanced end-user support and endpoint deployment services for the technology needs of 2000+ employees. This role takes ownership of assigned ticket queues, resolves a higher volume of incidents independently, and serves as an escalation point for Associate-level technicians. The Senior Associate also supports device lifecycle activities (imaging/provisioning, refreshes, onboarding/offboarding) and contributes to documentation and process improvements that improve service quality and consistency.\nResponsibilities\nOwn assigned ticket queues and resolve incidents/requests independently; escalate appropriately when needed\nProvide advanced troubleshooting for desktop/laptop hardware, Windows 11, Microsoft 365, and common peripherals\nExecute endpoint deployments and device lifecycle activities including imaging/provisioning, onboarding/offboarding, refreshes, and equipment swaps\nMaintain accurate asset records and documentation; support inventory management, shipping/receiving, and equipment disposition processes\nSupport conference room meeting hardware and coordinate troubleshooting with the Network & Voice group as needed\nPerform moves, adds, and changes (MACs) and support office setup changes across locations\nPartner with Cybersecurity and Infrastructure teams to ensure endpoints are patched, updated, and compliant with standards\nIdentify recurring issues, contribute to root cause analysis, and recommend improvements to reduce repeat incidents\nMentor Associate-level technicians through guidance, knowledge sharing, and review of work quality\nSupport M&A and multi-site deployments as needed, including occasional travel to remote offices (10-15 weeks per year)\nQualifications\nMinimum Qualifications:\nBachelor’s degree in Information Technology or related field with 3+ years of relevant experience, OR 5+ years of relevant professional experience in end-user IT support\nDemonstrated experience managing customer expectations and delivering high-quality customer service\nStrong working knowledge of Windows 11, Microsoft 365, and common enterprise endpoint tools\nHands-on experience troubleshooting and repairing laptop/desktop hardware (e.g., RAM, storage, display assemblies, keyboards, batteries)\nExperience with device provisioning/imaging and deployments (e.g., PXE and/or Autopilot) and supporting refresh cycles\nAbility to perform basic network troubleshooting (connectivity, Wi-Fi, VPN) and understand fundamental TCP/IP concepts\nExperience supporting conference room technology and standard office peripherals (docks, monitors, printers/copiers)\nAbility to lift to 35 pounds, including file boxes, computers, and printers.\nDesired Qualifications/Skills:\nCompTIA A+ certification (or equivalent) is highly desirable\nExperience with ITSM/ticketing platforms and ticket queue management practices\nExperience supporting conference room technologies and collaboration tools\nExposure to endpoint management and MDM concepts (e.g., Intune), including policy deployment and device compliance basics\nDell hardware certification (or equivalent)\nMacOS experience and familiarity supporting iOS/Android devices\nAbility to handle high workload in a fast-paced environment while maintaining strong documentation and communication\nWHAT can you expect from your career at CAPTRUST?\nOur colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.\nOur Employee Benefits Package shows how much we value our team. Some benefits include:\nCompany discretionary bonus.\nHealth, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.\nCompany-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.\nPaid time off (PTO) or Paid Sick Leave (PSL)\nWHERE will you be working?\n4208 Six Forks Rd #1700 | Raleigh, NC 27609\nDue to the nature of the role, this is not a remote or work from home position. #LI-Onsite\nHOW do we build a world class organization one brick at a time?\nWe make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.\nAre you the next brick?\nTo get it done the CAPTRUST Way, an individual should exhibit the following characteristics:\nAbility to build successful, collaborative, and trusting relationships\nInstinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information\nA strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges\nInherent desire to give back to our communities and enrich the lives of those around us\nAn other-centered mindset\nIntegrity through maintaining objectivity\nEEO/Diversity Statement:\nAt CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.\nIt is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws.#associate\nThis position will remain open until filled.","description_format":"text","description_chars":6249,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial 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