Sales Agent (Bilingual)
We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. We're proud to be the largest minority-owned business in Austin and the 4th largest privately owned business headquartered in Austin. We’re growing our team, and we’re looking for creative thinkers who want to help us build a better future. Learn more here: https://carbonbetter.com/about/
This role sits within our Retail Energy Division and English fluency is required.
Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Inside Sales Manager or Supervisor to join our sales team.
Position Overview
Our Sales Agents focus on retention and cross-selling efforts by interacting with existing customers to retain their services, as-well-as contact new customers and provide clean energy solutions. Tasks include making outbound sales calls to existing and new customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers and taking accountability for all assigned leads.
Responsibilities
Call all daily assigned customer leads and properly disposition each lead in our dialer system
Ensure each customer receives up to 6 phone calls during a 1-week cycle
Become familiar with sales scripts and procedures to retain customers
Become an expert in communicating the value of being our customer
Take clear notes during each customer interaction
Provide detailed instructions to customers to ensure their retention process is completed
Always attempt to cross-sell additional supply services (electricity or natural gas)
Review and track sales retention reports, and if required, reconnect with customers to ensure each retention is fully processed
Join sales meetings with the leadership team to provide feedback and opportunities to improve
Escalate questions and concerns when needed
Engage with teammates over Slack in a timely, clear, and consistent manner
About You
You speak English fluently and are able to hold conversations with native English speakers.
You are a good listener and able to empathize with customers.
You have previous experience in telemarketing (sales) and/or customer service.
You can take detailed notes based on customer interactions.
You are comfortable using a dialer system to engage customers and disposition interactions.
You are a team player who is unafraid of asking for help or helping others.
You can think outside the box and are adept at problem-solving.
You’re extremely patient and reliable.
You’re very comfortable learning new software and following detailed processes.
You’re confident using Google Workspace and Slack and can adapt to new software quickly.
How Success is Measured
Surpassing monthly retention targets (>2 per day)
Calling all daily and weekly leads assigned to you
Overall positive customer interactions and excellent sales skills
Ability to receive and apply feedback
Reliable, hard-working, and a focus on accuracy
Willingness to take on new challenges
Proactive communication with teammates
Positive and consistent demeanor with teammates
Requirements
Must have one (1) or more years of experience in telemarketing or call center-related sales roles
Must be able to follow specific and detailed instructions and processes
Must be able to sit at a computer Monday through Friday, between 9:00 am to 6:00 pm CT
Must have excellent English verbal and written communication skills
Must be comfortable learning new software, online tools, and processes
Must be patient, empathetic, and understanding even in the most challenging circumstances
Must be able to commute to our office, located in the El Poblado area of Medellín.
Benefits
Contract Type: Permanent (indefinite-term contract)
Weekly English classes (2 hours) to boost your professional skills
Professional growth opportunities in a fast-growing, impact-driven company
Company-paid parking
Discount with Action Black gym
Snacks and beverages provided by the company
*Resumes and responses must be submitted in English.