{"id":3747569,"url":"https://alion.io/job/carcutter-onboarding-specialist","title":"Onboarding Specialist","company":{"id":2349924,"name":"CarCutter","domain":"carcutter.com","url":"https://alion.io/company/carcutter","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-04T09:51:26Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T00:41:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Carcutter\nSaaS platform at the intersection of computer vision and automotive retail, CarCutter is redefining how dealerships and OEM networks approach inventory merchandising, automating photo operations and elevating visual merchandising at scale.\nBy seamlessly incorporating state-of-the-art AI models into every step of the vehicle photography workflow, we empower businesses to elevate their visual assets at scale, boosting engagement and conversion. We provide a cutting-edge SaaS solution trusted by the industry's top players.\nTrusted by leading automotive brands and dealer groups across Europe, CarCutter delivers measurable impact where it matters most: helping customers sell more cars, faster, through intelligent automation and data-driven workflows.\nCarCutter\nLocation: Full-remote in USA, Eastern / Central time are favored\nPosition Overview\nLocation: United States, Full Remote\nAs an Onboarding Specialist, you are the first point of contact for our newly signed customers, guiding them from contract signature to a fully live and successful CarCutter setup. You own the end-to-end onboarding journey, ensuring every dealership, dealer group, or marketplace goes live efficiently, confidently, and with a great experience. Your work directly impacts time-to-value, early adoption, and long-term customer retention.\nWhat You'll Do\nOwn the Onboarding Journey: Manage the full onboarding lifecycle from kickoff call to sanity check completion, ensuring clients go live within defined timelines and with a seamless experience.\n\nKickoff & Discovery: Lead structured kickoff sessions with new clients to understand their technical environment, workflows, and goals, and set clear expectations for the onboarding process.\n\nTechnical Coordination: Act as the primary liaison between the customer and internal teams (Account Implementation Specialists, Account Integration Specialists, and Graphics) to coordinate token configurations, website integrations, and custom graphics delivery.\n\nCustomer Enablement: Train end users and administrators on CarCutter's platform, including the mobile app, CarCutter Hub, and integration features, to drive early adoption and product proficiency.\n\nProgress Tracking: Maintain accurate and up-to-date onboarding pipeline records in HubSpot, flagging risks, delays, or \"ghost\" accounts proactively.\n\nIssue Resolution: Serve as the escalation point for onboarding blockers, coordinating with technical teams to resolve integration or configuration issues quickly and effectively.\n\nHandoff to Customer Success: Ensure a smooth and documented transition to the CSM team once the sanity check is validated, sharing key context on customer setup, preferences, and open items.\n\nProcess Improvement: Identify recurring friction points in the onboarding process and collaborate with the CX&Ops team to continuously refine playbooks, timelines, and tooling.\n\nOwnership: own a proactive communication with the client by giving as much visibility as possible and be the first defender of costs\n\nWhat We Are Looking For\nExperience: 2+ years of experience in a customer-facing onboarding, implementation, or technical account management role, ideally within a SaaS environment.\n\nIndustry Knowledge: Familiarity with the automotive industry or dealership operations is a strong plus.\n\nTechnical Aptitude: Comfortable with SaaS integrations, APIs, and web-based tools; ability to understand and explain technical concepts to non-technical stakeholders.\n\nProject Management Skills: Proven ability to manage multiple onboarding projects simultaneously, prioritize effectively, and meet deadlines.\n\nCommunication: Excellent written and verbal communication skills; able to build trust with both technical and business contacts at dealerships and dealer groups.\n\nTool Proficiency: Experience with CRM tools (HubSpot or similar) and customer success platforms (Arrows).\n\nAutonomy: Self-starter who thrives in a fast-paced, remote environment while staying aligned with cross-functional teams across time zones.\n\nWhat We Offer\nA competitive compensation package with a performance-driven structure.\n\nThe opportunity to shape and grow the US onboarding practice from the ground up.\n\nA collaborative, international team that moves fast and values your impact.\n\nHiring Process\nIntro call with our Talent Acquisition team.\n\nMeeting with the Head of Customer Success.\n\nMeeting with our Partnership manager\n\nCase study.\n\nFinal conversation with our CRO.\n\nReference check.\n\n-> Up to 78K$ OTE","description_format":"text","description_chars":4515,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Photo & Video Editing Software"],"lifecycle":[{"event":"open","at":"2026-11-04T13:57:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":true},"html_url":"https://alion.io/job/carcutter-onboarding-specialist","json_url":"https://alion.io/job/carcutter-onboarding-specialist.json","meta":{"generated_at":"2026-11-08T01:59:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2349924},"rest":"https://alion.io/mcp/rest/get_company?id=2349924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcarcutter-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcarcutter-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcarcutter-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/carcutter-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcarcutter-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3747569}},{"tool":"search_jobs","arguments":{"company":"carcutter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3747569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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