{"id":3530230,"url":"https://alion.io/job/cardano-foundation-it-support-specialist","title":"IT Support Specialist","company":{"id":47438,"name":"Cardano Foundation","domain":"cardano.org","url":"https://alion.io/company/cardano-foundation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Switzerland"],"countries":["CH"],"hiring_countries":["CH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Cardano","optional":false},{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Gemini","optional":true}],"status":"live","first_seen_at":"2026-10-29T14:19:41Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-10T06:58:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Your opportunity:\nMake a real difference in the blockchain industry! Build the change you want to see.\nWe are looking for an IT Support Specialist to be part of the Cardano Foundation’s Infrastructure team and report directly to the IT Operations Lead. In this role, you will administer core hardware and software systems, resolve day-to-day technical issues, and provide responsive 1st-level support to our distributed team across remote and on-site environments.\n1st-Level Support & Ticketing: Triage, track, and resolve daily incoming hardware and software support requests for on-site and remote personnel via Jira Service Management.\n\nIdentity & Access Management (IAM): Manage user life cycles - including onboarding, offboarding, and role changes - and maintain group permissions and MFA across Google Workspace, Atlassian (Jira/Confluence), and Asana.\n\nDevice Lifecycle & Asset Management: Provision, configure, ship, and maintain laptops, mobile devices, and peripherals; maintain an accurate hardware asset inventory from procurement to retirement.\n\nOffice & Support: Support local office tech infrastructure, including meeting room audio/video equipment, Wi-Fi connectivity, and network printers.\n\nProcurement & License Management: Assist with hardware/software purchasing, manage vendor software licenses and enterprise subscriptions, and support IT billing reconciliation.\n\nSecurity & Policy Compliance: Ensure company devices adhere to security baselines and legal guidelines.\n\nContinuous Improvement: Partner with the IT Operations Lead to scale internal IT processes, refine documentation, and implement operational best practices as the organization grows.\n\nSocial Account & Channel Administration: Oversee root administration, security configurations, and delegated access permissions for Foundation social media accounts, brand channels, and shared platforms.\n\nYour story:\nEducation & Experience: Degree or technical certification in Computer Science, Information Technology, or a related discipline, paired with 2+ years of hands-on IT support/operations experience in a hybrid or remote-first environment.\n\nProblem-Solving Skills: Strong analytical mindset with the ability to troubleshoot complex issues autonomously and implement practical, lasting fixes.\n\nCommunication & Empathy: Clear interpersonal and written communication skills, with a patient, user-first approach to customer service.\n\nCollaborative Mindset: A respectful, open, and constructive team player who thrives in a collaborative, cross-functional international culture.\n\nGoogle Workspace: User, group, and policy administration.\n\nOS & Endpoint Support: macOS and Windows workstation configuration and administration.\n\nMobile Device Management (MDM): Enrolling and managing iOS and Android devices.\n\nYour impact:\nEmpower Global Productivity: Provide rapid, empathetic, and definitive first-level support via Jira Service Management, keeping downtime to an absolute minimum for both remote and on-site team members.\n\nDeliver Seamless Onboarding Experiences: Own the end-to-end user lifecycle-from provisioning zero-touch hardware to configuring Google Workspace, Asana, and Atlassian access-ensuring new hires feel supported and fully equipped from day one.\n\nChampion Security & Trust: Protect the Foundation’s assets and sensitive decentralized systems by enforcing endpoint security baselines, robust MFA policies, and strict access controls across shared channels and social platforms.\n\nNice to have:\nFamiliarity with enterprise password managers (1Password) and Multi-Factor Authentication (MFA rollouts, Passkey and Yubikey)\n\nFoundational networking knowledge (DNS, DHCP, VPNs, home/office Wi-Fi diagnosis).\n\nGerman language proficiency (useful for liaising with Swiss couriers, local repair centers, and hardware vendors).\n\nPractical experience utilizing generative AI tools (such as ChatGPT, Claude, or Gemini) to streamline documentation and troubleshooting 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