{"id":1206524,"url":"https://alion.io/job/cardata-customer-success-associate","title":"Customer Success Associate","company":{"id":4766,"name":"Cardata","domain":"cardata.co","url":"https://alion.io/company/cardata","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":55000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":45984},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T21:30:50Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T08:24:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Ready to accelerate your career?\nCardata is where driven people make an outsized impact. We’re a small but mighty team transforming how businesses manage vehicle reimbursement - replacing outdated programs with smart, automated solutions.\nOur vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we’re building toward that vision every single day.\nJoin us and you’ll find challenge, growth, and the chance to deliver real impact - helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.\nCardata is looking for a Customer Success Associate with strong data and analytical skills who is interested in building a career in Customer Success. You’ll partner with Customer Success Operations and our Customer Success Managers (CSMs) to support the ongoing management of customer programs through reporting, analysis and audits. You’ll gain hands-on experience with Cardata’s product, reimbursement programs and the decisions customers make using their data. Your work will help CSMs prepare for program reviews, renewals and expansion conversations by giving them accurate analysis and a clear understanding of what it means for the customer. This role is an opportunity to build the product knowledge and customer perspective needed for a future CSM role. \nNote: this role does not own a book of business.\nWhat you’ll do\nPartner with CSMs to understand the goals of upcoming renewals, program reviews, quarterly business reviews and audits, and clarify the data needed for each\nBecome an expert in Cardata’s reporting tools, using them to set up and prepare accurate reports\nUse Excel to clean, compare and analyze program data, investigate discrepancies and verify your results\nPrepare mileage band audits, running rate analyses and other reports that help CSMs assess program performance\nWork with CSMs to interpret findings and shape the story, recommendations and customer impact they will bring into presentations and conversations\nCreate ad hoc reports for customer needs and document recurring reporting requirements\nWhat you bring\n1-3 years of experience in an operations, reporting or data-focused role, such as Operations Assistant, Reporting Coordinator, Data Specialist or Junior Data Analyst\nStrong working knowledge of Excel, including cleaning and comparing data, using pivot tables and writing formulas\nStrong attention to detail and a commitment to accurate work; you use formulas, cross-checks and other methods to verify results, and question numbers that do not make sense\nStrong active listening and collaboration skills; you can understand a request, ask the right questions and clarify what the analysis needs to answer\nThe ability to manage competing deadlines, communicate progress and set clear expectations with colleagues about delivery\nStrong curiosity about what the data means for a customer’s program and the ability to explain findings clearly\nLearning agility and an interest in developing deep knowledge of Cardata’s products, reporting tools and reimbursement programs\nCompensation:\nIn line with Ontario’s Pay Transparency legislation, the expected base compensation for this role is $55,000-$65,000 CAD annually (dependent on experience and competency). This is a vacant position, and we are hiring with intention and seeking someone who will bring new perspective, contribute meaningfully to the team, and grow with the organization.\nWhy you’ll love working at Cardata:\nWe’ll be honest - Cardata isn’t for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you’ll fit right in.\nYou’ll be surrounded by driven teammates who genuinely care - about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.\nWhat we offer in return for you bringing your best:\nRemote work and flexible working hours\nMentorship and development opportunities (to help you achieve your career goals!)\nExtended medical & dental benefits\nHealthcare spending account\n$3,000 annual Health and Wellness Spending Account to support your overall wellbeing\nEmployee assistance program (EAP)\nFlexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.\nCardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.\nIf you require accommodations during the recruitment process, please let us know.","description_format":"text","description_chars":4958,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-25T00:16:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":49,"reasons":["conf:17","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":45984,"is_top_pay":false},"html_url":"https://alion.io/job/cardata-customer-success-associate","json_url":"https://alion.io/job/cardata-customer-success-associate.json","meta":{"generated_at":"2026-10-01T11:06:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2522,"day_limit":5000,"remaining_today":2478,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}