{"id":2540860,"url":"https://alion.io/job/cardinal-education-remote-client-success-associate","title":"Remote Client Success Associate","company":{"id":4420448,"name":"Cardinal Education","domain":"cardinaleducation.com","url":"https://alion.io/company/cardinaleducation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-03-03T00:00:00Z","employer_posted_date":"2026-03-03","last_verified_at":"2026-11-13T00:09:26Z","board_verified":true,"closed_at":null,"days_open":255,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":254},"description":"About Us\nCardinal Education is a premier educational consulting firm based in the San Francisco Bay Area that provides world-class academic coaching, test preparation, and admissions advising. The Connect Division, the team concerned with client operations, is central to our service delivery model, coordinating logistics, managing relationships, and ensuring that every family experiences the highest level support and impact.\nAbout the Role\nCardinal Education works with families who want the best coaches and consultants for their children. As a Client Enrollment Manager, you own the family relationship from recommendation to signed package. You review each family’s needs, recommend the right expert, build and present the proposal, guide parents through questions and negotiation, and make sure the service launches smoothly.\nYou’ll manage a portfolio of 15 to 20 active families at different stages, with new opportunities arriving daily. It’s a high-ownership role for someone who can run a full pipeline, make sound decisions independently and close with care.\nWhat You’ll Own\nNeeds to recommendation: review intake and assessment notes and match each family with the right coach or consultant. \nProposal to close: prepare personalized proposals and quotations, handle objections and negotiate terms with parents through to a decision. \nEnrollment and launch: set up payment, confirm enrollment and coordinate the service start with internal teams. \nPipeline management: run your full portfolio in Salesforce, keeping every opportunity moving and every record accurate. \nPackage health: monitor active coaching packages so students use their hours well, and flag retention risks early. \nContinuous improvement: share insights with intake, coaching, and leadership teams to improve how we serve families. \nWhat we’re looking for:\nSolid experience in account management and client success roles is a must; background in consultative sales, admissions, or enrollment preferred\nA track record of owning a large book of clients or deals at once, with results you can quantify: how many accounts, what close or retention rate\nExperience negotiating with clients on price or terms and closing the deal\nSalesforce or other CRM tools, used daily to manage a pipeline\nStrong executive functioning skills: you plan, prioritize, and follow through across many moving parts without being told the next step\nExcellent written English skills, especially careful, persuasive emails to parents\nSound judgment under pressure; 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