{"id":3585944,"url":"https://alion.io/job/cardinal-group-benefits-support-coordinator","title":"Benefits Support Coordinator","company":{"id":2737128,"name":"Cardinal Group","domain":"cardinalgroup.com","url":"https://alion.io/company/cardinalgroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-6","utc_offset_min":-8,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":154},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:18:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T14:48:46Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Title: Part-Time Benefits Support Coordinator\nReports To: Benefits, Leave, and Workers' Compensation Manager\nPosition Type: Part-Time, Non-Exempt\nSchedule: Monday through Friday, 4 to 5 hours per day. Flexible scheduling is permitted, provided the Team Member works the mandatory core hours: 8:00 AM - 12:00 PM PST / 9:00 AM - 1:00 PM MST / 10:00 AM - 2:00 PM CST / 11:00 AM - 3:00 PM EST.\nPosition Summary\nThe Part-Time Benefits Support Coordinator provides highly experienced administrative and operational support to the internal benefits team. Drawing on a strong background in human resources, this role assists the Benefits, Leave, and Workers' Compensation Manager and the Benefits Specialist by managing routine inquiries, troubleshooting issues, and maintaining precise records. By handling front-line communication, ticket management, and data reporting, this coordinator enables the senior team members to focus on complex claims, strategic administration, and regulatory compliance.\nEssential Responsibilities\nTeam Member Support & Issue Resolution\n Manage the shared benefits email box, ensuring all Team Member inquiries are addressed promptly and accurately.\nMonitor, route, and resolve Team Member requests and issues submitted through SolarWinds ticketing software.\nServe as the first point of contact for Team Member inquiries regarding health, dental, vision, and life insurance benefits.\nHandle complaints and grievances with a pleasurable attitude and excellent customer service, ensuring team members feel heard and supported.\nEscalate the most complex benefit, leave, or workers' compensation issues to the Benefits, Leave, and Workers' Compensation Manager.\nBenefits & Leave Administration Support\nEnter and maintain accurate records related to benefits plan participation and contributions within the HRIS.\n\nAssist the Benefits Specialist with the meticulous reconciliation of monthly carrier bills against payroll deductions.\n\nHelp coordinate Team Member communication materials and prepare presentations or memos for the annual open enrollment process.\n\nAid the Benefits Specialist in the intake and administration of the first report of injury for Workers' Compensation claims.\n\nEnsure routine leave forms and paperwork are filed correctly to assist the Specialist in coordinating timelines with third-party administrators.\n\nData Management & Reporting\nUtilize advanced formulas and data management techniques to build, maintain, and analyze reports.\n\nAssist in maintaining up-to-date internal documentation and standard operating procedures (SOPs) for the benefits department.\n\nQualifications\nExperience: Minimum of 5 to 6 years of proven experience in Human Resources or Benefits administration.\n\nTechnical Skills: Proficient use of Microsoft Excel and Google Sheets, including advanced formulas and data management for reporting and analytics. Familiarity with HRIS and payroll systems is highly preferred, alongside experience with SolarWinds or similar ticketing systems.\n\nCustomer Service: Exceptional customer service skills and a pleasurable attitude, with a demonstrated ability to professionally and empathetically handle Team Member complaints and grievances.\n\nAttributes: Meticulous attention to detail and proven discretion when handling confidential Team Member information.\n\nAbilities: Ability to multi-task, prioritize daily workflows, and build collaborative relationships.\n\nWork Environment & Physical Demands\nEnvironment: Incumbents work in an office environment.\n\nEquipment: This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.\n\nPhysical Activity: The Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear.\n\nMovement: The Team Member is frequently required to sit, stand, walk, reach with hands and arms, and stoop or squat.\n\nLifting: The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.\n\nVision: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.","description_format":"text","description_chars":4195,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-01T10:45:25Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring 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