{"id":1146730,"url":"https://alion.io/job/cardinal-health-application-support-engineer-adobe-sign","title":"Application Support Engineer - Adobe Sign","company":{"id":1779154,"name":"Cardinal Health","domain":"cardinalhealth.com","url":"https://alion.io/company/cardinalhealth-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":23,"ghost_share":0,"stale_share":0.652,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-23T15:35:02Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-22T03:48:48Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"The primary support application will be Adobe Sign; However, This position may support other applications.\nResponsibilities\nProvide IT support to primarily SaaS application end users through ServiceNow ticket process\nAct as the liaison between our application integration partners and the vendor to assist with the set up and support of the integrations\nMaintain runbook/team procedures documentation\nMaintain Technical Diagrams of the application\nSeek support from vendor as necessary\nMeet/exceed application maintenance and support SLAs\nReport on KPIs to leadership\nSME for all Adobe/DocuSign projects\nLead AP Integration (Planning, Testing, Implementation)\nCreate Technical Diagram\nLead App Onboarding (DocuSign)\nSRT/Escalation Support\nUse ServiceNow to create and manage enhancements and change requests\nDocument and test application resiliency plans\nImplement solutions that comply with all necessary regulatory compliance measures to reduce findings in HIPPA audits\nComply with all required policies and procedures such as compliance, audit and security requirements, etc.\nAssist the application solution owner with defining the long-term strategies for the applications\nEnsure the applications align with the organization’s goals and follow EIT standards\nWork with vendors to understand the application’s roadmap\nOccasionally assist with IT centric complex projects of large scope\nThis position may take on other duties as assigned\nQualifications\n4 Years minimum prior experience as a SaaS Application Support Engineer (Adobe Sign or DocuSign Administrator Experience Preferred)\nPrior experience working with end users and building internal customer relationships\nEducation based off track level\nPreferred\nAdobe Sign/DocuSign Administrator Experience\nExperience working with APIs/integrating IT applications\nPrevious experience working with Identity Access Management applications (Identity IQ/Single Sign-on)\nExcellent communication skills\nAbility to understand and follow IT policies\nManage and prioritize multiple tasks/projects\nMaintain accurate and thorough documentation\nCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.\nTo read and review this privacy notice click here","description_format":"text","description_chars":2833,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical Distribution","Medical Supplies & Consumables","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-09-23T15:35:02Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.526,"p_room":0.55,"age_days":29,"expected_fill_days":26,"reasons":["conf:26","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cardinal-health-application-support-engineer-adobe-sign","json_url":"https://alion.io/job/cardinal-health-application-support-engineer-adobe-sign.json","meta":{"generated_at":"2026-10-23T16:14:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779154},"rest":"https://alion.io/mcp/rest/get_company?id=1779154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcardinal-health-application-support-engineer-adobe-sign"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcardinal-health-application-support-engineer-adobe-sign"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcardinal-health-application-support-engineer-adobe-sign"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cardinal-health-application-support-engineer-adobe-sign\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcardinal-health-application-support-engineer-adobe-sign"}]}