{"id":1154083,"url":"https://alion.io/job/cardinal-health-canada-senior-representative-customer-service-operations","title":"Senior Representative, Customer Service Operations","company":{"id":1096898,"name":"Cardinal Health Canada","domain":"cardinalhealth.ca","url":"https://alion.io/company/cardinalhealth-ca","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T19:24:25Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T11:32:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What Customer Service Operations contributes to Cardinal Health\nCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.\nJob Summary\nThe Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing Direct to Practitioner Sample accounts while providing support to field sales representatives. This position establishes, maintains and enhances customer service and account management via appropriate contract administration, timely order fulfillment, professionalism and providing exemplary customer support.\nResponsibilities\nProvides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.\nManages customer account activity including but are not limited to; customer order fulfillment of pharmaceutical sample product, order tracking, customer backorders/substitutes, product change requests, and coordinating any customer questions / issues that may arise.\nProvides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.\nCollects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.\nThink creatively to identify customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.\nSupports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.\nBuilds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.\nCommunicates with sales representatives and healthcare providers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.\nManages situations regarding orders, reporting, backorders, customer complaints, and pricing investigating and reporting on anomalies and discrepancies.\nRedirecting customers to applicable in-house resources as necessary and supporting general post-sales/shipment issues.\nCollaborate with internal business partners in other departments to support customer and stake holder needs.\nWork in office on specific days for trainings, customer meetings, and team building activities when necessary.\nQualifications\n1-3 years of experience preferred.\nMust live within a 1-hour radius of LaVergne, TN.\nHigh School Diploma, GED or technical certification in related field or equivalent experience preferred.\nWhat is expected of you and others at this level\nEffectively applies knowledge of job and company policies and procedures to complete a variety of assignments\nIn-depth knowledge in technical or specialty area\nApplies advanced skills to resolve complex problems independently\nMay modify process to resolve situations\nWorks independently within established procedures; may receive general guidance on new assignments\nMay provide general guidance or technical assistance to less experienced team members\nAnticipated hourly range: $18.70 per hour - $26.80 per hour.\nBonus eligible: No\nBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being\nMedical, dental and vision coverage\nPaid time off plan\nHealth savings account (HSA)\n401k savings plan\nAccess to wages before pay day with myFlexPay\nFlexible spending accounts (FSAs)\nShort- and long-term disability coverage\nWork-Life resources\nPaid parental leave\nHealthy lifestyle programs\nApplication window anticipated to close: 11/23/2026 *if interested in opportunity, please submit application as soon as possible.\nThe hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.\nCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.\nTo read and review this privacy notice click here","description_format":"text","description_chars":4992,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Transportation & Logistics","Elderly Care"],"lifecycle":[{"event":"open","at":"2026-09-23T19:24:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/cardinal-health-canada-senior-representative-customer-service-operations","json_url":"https://alion.io/job/cardinal-health-canada-senior-representative-customer-service-operations.json","meta":{"generated_at":"2026-09-24T12:32:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}