{"id":1835179,"url":"https://alion.io/job/cardo-systems-customer-experience-manager","title":"Customer Experience Manager","company":{"id":2044576,"name":"Cardo Systems","domain":"cardosystems.com","url":"https://alion.io/company/cardosystems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ra'anana, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":172000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-04T13:37:05Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T14:45:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nAbout Cardo\nCardo Systems is a provider of cutting-edge communication and connectivity devices and applications for powersports and outdoor enthusiasts. In 2026, Cardo is proudly unveiling its Beyond Helmet line, the first of its kind in the motorcycle industry, fostering a new age in safety, sound, and communications. After pioneering the world’s first Bluetooth-based wireless intercom headset in 2004, Cardo has been responsible for many of the industry’s innovations, revolutionizing communication, pushing technological boundaries, and enhancing user safety. Now sold in over 100 countries, Cardo is proud to be the world’s leading communication device for groups in motion.\nPosition Overview\nCardo is seeking a dynamic Customer Experience Manager to support two strategic growth engines: Off-Road Vehicles (ORV) and Cardo Ride, Cardo’s fast-growing subscription-based app. The position reports to the Head of ORV & Cardo Ride Businesses, with a dotted line to the CMO.\nIn this hands-on role, you will shape and deliver the customer experience across launches, customer journeys, app engagement, CRM, campaigns, events, partnerships, and customer-facing touchpoints. You will also help manage and develop selected business features within the Cardo Ride app, such as Challenges, working closely with the Head of both businesses, Marketing, Sales, Creative, Product, and external partners to bring ideas to life and deliver measurable results.\nRoles & Responsibilities\nOwn customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time.\nPlan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels.\nWork alongside the CRM and Lifecycle Manager to bring customer journeys to life through launches, campaigns, communications, events, partnerships, and customer-facing experiences across ORV and Cardo Ride.\nDevelop newsletter concepts and drafts, and coordinate distribution with the relevant teams.\nCoordinate with Studio, Social Media, PR agencies, vendors, and partners to deliver assets, media activities, shipments, and partner execution.\nMaintain and repurpose photo, video, and customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other key channels.\nSupport product web pages, SEO/GEO requirements, POP, promotions, product education, and market activations.\nManage production timelines, budgets, purchase orders, invoices, and cross-functional execution.\nManage and develop selected Cardo Ride in-app business features, such as Challenges, including business development and initiatives that support engagement, retention, and subscriber growth.\nTrack customer engagement, campaign performance, and initiative results, and recommend improvements.\nRequirements\nThis job is not for everyone. To succeed, you’ll need to be:\nA star performer who takes ownership and gets things done.\nA customer-focused professional with at least 5 years of experience in customer experience, customer engagement, growth, CRM, marketing, campaign management or a related role.\nHighly organized and able to manage multiple projects simultaneously.\nData-driven and comfortable analyzing customer engagement and campaign performance.\nAn excellent communicator who enjoys working across teams and functions.\nExperienced in planning and delivering customer-facing programs, launches, campaigns, communications, and engagement initiatives across multiple channels.\nFluent in English, both written and spoken. Native-level English is preferred.\nPassionate about creativity, technology, outdoor products, and customer engagement.\nStrong Plus\nExperience in consumer electronics, mobile apps, or subscription businesses.\nExperience in powersports, ORV, outdoor, or lifestyle brands.\nExperience working with international distributors and partners.\nExperience collaborating with lifecycle marketing, CRM, or customer engagement teams and platforms.\nPersonal interest in motorcycles, off-road vehicles, or outdoor activities.\nGot what it takes?\n Join Cardo and help shape the customer experience across our ORV business and Cardo Ride. You will bring customer journeys to life and make a direct business impact.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status","description_format":"text","description_chars":4556,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Headphones & Audio"],"lifecycle":[{"event":"open","at":"2026-10-04T13:40:37Z"}],"visa":[],"liveness":{"score":93,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.979,"p_room":0.945,"age_days":7,"expected_fill_days":22,"reasons":["conf:3","urgency","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/cardo-systems-customer-experience-manager","json_url":"https://alion.io/job/cardo-systems-customer-experience-manager.json","meta":{"generated_at":"2026-10-12T17:14:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2044576},"rest":"https://alion.io/mcp/rest/get_company?id=2044576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcardo-systems-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcardo-systems-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcardo-systems-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cardo-systems-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcardo-systems-customer-experience-manager"}]}