{"id":2107705,"url":"https://alion.io/job/cardworksfinancialgroup-lead-site-reliability-engineer","title":"Lead, Site Reliability Engineer","company":{"id":3913490,"name":"Cardworksfinancialgroup","domain":"cardworksfinancialgroup.com","url":"https://alion.io/company/cardworksfinancialgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":["US","JO"],"hiring_countries_total":2,"salary":{"min":146032,"max":162257,"currency":"USD","period":"year","gross":null,"usd_annual":162257},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Error Budget","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Octopus Deploy","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-28T16:28:27Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":106},"description":"Become an everyday champion - and build a career where your impact fuels financial progress.\n\nWhat We Do\nCardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.\nWho We Are\nMerrick Bank: The bank that builds\nCardWorks Servicing: One partner, total performance\nCarson Smithfield: Resolution with respect\nWith nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.\nOur team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.\nCardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offersbackup servicing and due diligence services to capital providers and trustees.\nFounded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.\nCarson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.\nEssential Functions:\nEstablish the SRE operating model (service onboarding, engagement model, governance, reliability reviews, production readiness standards, and quarterly planning) and ensure it is adopted across teams.\n\nIdentify, pilot, and operationalize AI-enabled reliability use cases (e.g., alert noise reduction, incident summarization, correlation/root-cause hypothesis generation, runbook assistance, and auto-remediation with human approval) with appropriate guardrails.\n\nDefine, implement, and operationalize reliability metrics by establishing and managing SLIs, SLOs, and error budgets to quantify and continuously improve service reliability, supporting engineering and business decisions.\n\nOwn the centralized SRE service engagement model by defining service tiers, onboarding criteria, reliability standards, and a transparent intake/prioritization process aligned to business criticality.\n\nDefine and enforce error budget policies (including escalation paths and release risk decisions) in partnership with Product/Engineering, using SLO attainment to guide trade-offs between feature velocity and reliability\n\nEstablish and maintain centralized “paved road” reliability standards and assets (instrumentation conventions, golden signals, alerting standards, runbook templates, SLO dashboards) that product teams can adopt with minimal friction.\n\nDesign the on-call and escalation model for a centralized SRE team (e.g., SRE overlay for major incidents, defined handoffs with service owners, and clear ownership boundaries) to improve response quality without creating single-team dependency.\n\nDesign and engineer automation and observability solutions by developing tooling, dashboards, and systems to reduce operational toil (measure, report, and drive toil down over time), enhance system visibility, and accelerate delivery.\n\nParticipates in incident and problem management by serving as incident coordinator for high-severity events, driving cross-functional responses, conducting blameless root cause analysis, running post-incident reviews (postmortems) with clear owners and due dates, ensuring remedial actions drive reliability improvements.\n\nOversee operational readiness and performance by managing capacity planning, validating disaster recovery, conducting production readiness reviews, and ensuring systems meet availability, scalability, and recovery expectations.\n\nPartner with security, risk, and compliance teams to align reliability goals with governance and compliance requirements, ensuring secure, auditable, and well-documented practices.\n\nCollaborate across the organization by working closely with end users, product management, development, architecture, and IT Operational teams to embed reliability principles throughout the software development lifecycle, including service onboarding, reliability reviews, and shared SLO ownership.\n\nChampion reliability as a core product feature by promoting reliability throughout all phases of development, advocating for continuous improvement, and communicating key metrics and potential customer impact to stakeholders.\n\nTrain, mentor, and upskill engineering teams by coaching engineers in SRE practices, supporting junior team members, and fostering a culture of shared ownership and accountability for reliability, including influencing teams without direct authority through standards, data, and executive-aligned priorities. Remain current on the latest SRE trends and best practices, including observability, AI-enabled operations (AIOps), and SLO management, and implement these methodologies to effectively support desired business outcomes. Evaluate AI tools for reliability with security/privacy/compliance guardrails (e.g., data handling, prompt/content controls, auditability) and measure impact.\n\nParticipate in on-call rotations and operational support for SRE-supported systems and products.\n\nSummary of Qualifications:\nExperience in Site Reliability Engineering with a track record of delivering measurable improvements in uptime, scalability, release stability, and overall reliability in complex enterprise environments.\n\nDemonstrated experience standing up or significantly maturing an SRE practice (operating model, SRE/service engagement, production readiness, incident/postmortem program, and reliability roadmap).\n\nHands-on experience applying AI/ML to operations (AIOps) or GenAI in production support workflows, with a focus on measurable outcomes (MTTD/MTTR, alert fatigue reduction, change failure rate) and responsible use controls.\n\nProven ability to establish Service Level Indicators (SLIs) and SLOs in production environments, including hands-on definition and implementation.\n\nDemonstrated background in production incident response, leading resolution efforts, conducting blameless post-incident reviews, and implementing actionable remediation strategies.\n\nStrong observability and telemetry expertise in designing instrumentation, building actionable dashboards and alerts, and delivering proactive reliability insights using metrics, logs, and traces.\n\nInfrastructure engineering experience with strong Infrastructure as Code skills using tools such as Terraform and Ansible.\n\nThorough understanding and practical experience in CI/CD pipeline design, optimization, and troubleshooting using modern tooling and platforms such as Azure DevOps, GitHub Actions, Jenkins, or GitLab CI, with an emphasis on speed, reliability, and security.\n\nPractical knowledge of containerization and platform modernization, including architecting and operating containerized workloads with Docker, VMware, and Kubernetes (or comparable orchestration platforms) to modernize legacy applications and improve fault tolerance.\n\nKnowledge of emerging reliability practices, including SLO automation platforms, AIOps, or predictive operations to advance proactive reliability management.\n\nPreferred certifications include AWS Professional, Terraform, Ansible, Azure DevOps, Octopus Deploy or other automation-focused credentials that demonstrate continuous technical development.\n\nEducation and Experience:\nMaster’s degree in computer science, Engineering, or equivalent practical experience designing and operating production systems at scale.\n\n7+ years of experience in Site Reliability Engineering.\n\nIdeally, the qualified candidate will work at the following location(s): Woodbury, NY; Pittsburgh, PA, Orlando, Fl, South Jordan, UT. A hybrid work model or fully remote model can be considered based on hiring manager decision and priorities of the role.\nThe salary range for this position, if located in NY Metro/NY State is $146,032 to $162,257. However, please note that the salary range will vary for other geographic areas.\n Our Employee Value Proposition\nCompetitive Pay, including a Bonus Targetor Variable Pay Incentive Program\nBenefits Package -Medical, Dental, and Vision (plus much more)\n401(k) Plan with Company Match\nShort- & Long-Term Disability\nWellness Programs\nGroup Life and AD&D Insurance\nPaid Vacation, Sick Daysand bank Holidays\nEmployee Engagement Activitiesincluding Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition\nWe offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.\nWe do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.\nIf you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.","description_format":"text","description_chars":10348,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Jordan","iso":"JO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-08T21:00:09Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.407,"p_room":0.28,"age_days":106,"expected_fill_days":28,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":162257,"is_top_pay":false},"html_url":"https://alion.io/job/cardworksfinancialgroup-lead-site-reliability-engineer","json_url":"https://alion.io/job/cardworksfinancialgroup-lead-site-reliability-engineer.json","meta":{"generated_at":"2026-10-29T02:20:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3913490},"rest":"https://alion.io/mcp/rest/get_company?id=3913490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcardworksfinancialgroup-lead-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcardworksfinancialgroup-lead-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcardworksfinancialgroup-lead-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cardworksfinancialgroup-lead-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcardworksfinancialgroup-lead-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2107705}},{"tool":"search_jobs","arguments":{"company":"cardworksfinancialgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2107705},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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