{"id":3218049,"url":"https://alion.io/job/care-infotech-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3800967,"name":"Care Infotech","domain":"careinfotech.com","url":"https://alion.io/company/care-infotech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400000,"max":500000,"currency":"INR","period":"year","gross":true,"usd_annual":5277},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-24T08:00:32Z","employer_posted_date":null,"last_verified_at":"2026-10-24T08:00:32Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Description – Technical Support Engineer\nJob Summary:\nWe are looking for a Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems and applications.\nKey Responsibilities:\nProvide technical support to users through calls, emails, and on-site visits.\nDiagnose and resolve hardware, software, operating system, and connectivity issues.\nInstall, configure, and maintain computers, peripherals, applications, and IT equipment.\nTroubleshoot LAN, Wi-Fi, VPN, printers, and basic network issues.\nLog, track, and resolve support tickets within defined SLAs.\nEscalate complex technical issues to the appropriate teams.\nMaintain technical documentation and update users on issue resolution.\nPerform preventive maintenance and ensure systems are operating efficiently.\nRequired Skills:\nKnowledge of Windows 10/11, hardware, software, and troubleshooting.\nUnderstanding of networking fundamentals, TCP/IP, DNS, and DHCP.\nFamiliarity with remote support tools and ticketing systems.\nStrong problem-solving and communication skills.\nExperience: 1–3 years in technical support or IT support. Freshers with relevant technical knowledge may also apply.\nQualification: ITI, Diploma, or Degree in IT, Computer Science, Electronics, or a related field.\nJob Type: Full-time / Contractual, depending on project requirements.\nSkills\nTechnical support, IT security, IT infrastructure, IT asset management, Desktop, Troubleshooting, Hardware troubleshooting","description_format":"text","description_chars":1526,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Computer & Phone Repair"],"lifecycle":[{"event":"open","at":"2026-10-25T00:22:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["seen:3","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":5277,"is_top_pay":false},"html_url":"https://alion.io/job/care-infotech-technical-support-engineer","json_url":"https://alion.io/job/care-infotech-technical-support-engineer.json","meta":{"generated_at":"2026-10-28T15:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800967},"rest":"https://alion.io/mcp/rest/get_company?id=3800967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcare-infotech-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcare-infotech-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcare-infotech-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/care-infotech-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcare-infotech-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3218049}},{"tool":"search_jobs","arguments":{"company":"careinfotech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3218049},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}