{"id":1838314,"url":"https://alion.io/job/care-resource-information-services-technician","title":"INFORMATION SERVICES TECHNICIAN","company":{"id":2285874,"name":"Care Resource","domain":"careresource.org","url":"https://alion.io/company/care-resource","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-18T15:19:04Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-03T10:26:49Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"Essential Job Responsibilities\nProvide daily technical support to all end users across multiple locations, including main buildings, a data center, and additional facilities as the organization expands.\nServe as primary Level 1 support within a structured, documented helpdesk system, ensuring all support request are properly ticketed, tracked, documented, and resolved in accordance with departmental protocols and service standards.\nDeliver both on-site and remote technical assistance, diagnosing and resolving issues related to desktops, laptops, phones, printers, peripherals, network connectivity, and approved software applications.\nSupport and maintain a Windows Active Directory environment, including creating, modifying, and disabling user accounts, managing permissions, and ensuring access aligns with onboarding, offboarding, and access request procedures.\nCreate, manage, and modify user email accounts and distribution groups within Microsoft Exchange and Office 365, ensuring proper access, security, and compliance.\nImage, configure, deploy, and replace end-user computers and laptops using standardized deployment tools and procedures (e.g., Windows Deployment Services, PDQ, Microsoft Intune).\nInstall, update, and maintain operating systems, productivity software, and approved business applications, ensuring all installations comply with organizational standards and receive required approvals.\nPerform scheduled and unscheduled hardware and software maintenance, including system upgrades, troubleshooting performance issues, and replacing defective equipment.\nEnsure reliable network connectivity for all endpoints by assisting with network troubleshooting, installing and maintaining network cabling, and escalating issues appropriately when required.\nProvide support for telephony and communication systems, including softphones, desk phones, voicemail, and related hardware, while following established procedures.\nMaintain accurate documentation of all technical activities, user interactions, configurations, and resolutions within the ticketing system, ensuring audit readiness and knowledge continuity.\nAssist with maintaining an accurate inventory of all IT assets, including computers, peripherals, network devices, and software licenses.\nCommunicate updates to the Information Services Assistant as required.\nFollow strict IT policies and procedures related to security, access control, data storage, escalation, approvals, and change management to protect organizational systems and sensitive data.\nCollaborate with other Information Services staff, vendors, and internal teams to support system upgrades, new site deployments, and organizational growth initiatives.\nParticipate in departmental meetings, training sessions, and organizational development activities to stay aligned with evolving technologies, policies, and service expectations.\nDemonstrate a strong customer service mindset, professionalism, and effective communication when supporting staff, vendors, and external partners.\nPerform other related duties as assigned by Information Services department management to support operational continuity and organizational needs.\nCulture of Service: 3 C’s\nCompassion\nGreets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.\nListens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.\nCompetency\nProvides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered\nCommitment\nTakes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed\nPrioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided\nSafety\nEnsures proper handwashing according to the Centers for Disease Control and Prevention guidelines.\nUnderstands and appropriately acts upon the assigned role in Emergency Code System.\nUnderstands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).\nContact Responsibility:\nWill have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.\nOther\nParticipates in health center developmental activities as requested.\nOther duties as assigned.","description_format":"text","description_chars":4631,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Primary Care & Medical Centers","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-10-04T15:05:44Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long 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