{"id":2947999,"url":"https://alion.io/job/care-uk-customer-relationship-manager-3","title":"Customer Relationship Manager","company":{"id":2038313,"name":"Care UK","domain":"careuk.com","url":"https://alion.io/company/careuk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":76,"open_postings":76,"ghost_share":0.013,"stale_share":0.921,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saffron Walden, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T19:10:51Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T04:35:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We have an exciting new role for a Customer Relations Manager based at Bailey Lodge in Saffron Walden, Essex. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Chapter House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.\nKey Responsibilities:\nAchieve targets for resident occupancy and average weekly fee.\nPromote the care home and drive enquiries through events, sponsorships, and PR.\nCommunicate accurate information to prospective clients about our facilities, services, and prices.\nMonitor competitor landscape and identify market opportunities.\nCollaborate with the Home Manager and Head of Departments.\nComplete all required reports accurately and on time.\nAvailable for evening and weekend meetings and events as required.\nWhat We're Looking For:\nConsultative sales approach\nSelf-motivated, flexible, and enthusiastic.\nCollaborative, sharing ideas and information.\nHighly organised, managing multiple priorities.\nCustomer service oriented.\nWhy Join Care UK?\nDynamic, growing organisation dedicated to outstanding care.\nSupportive, inclusive team environment.\nCompetitive salary and commission structure alongside a comprehensive benefits package.\nMake a meaningful impact on residents’ lives.\n\nWe are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!\nAbout Us:\nCare UK is an award-winning private care company with over 250 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. 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