{"id":3883000,"url":"https://alion.io/job/care-uk-systems-support-compliance-manager","title":"Systems Support & Compliance Manager","company":{"id":2038313,"name":"Care UK","domain":"careuk.com","url":"https://alion.io/company/careuk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":79,"open_postings":117,"ghost_share":0,"stale_share":0.838,"repost_share":0.026,"time_to_fill_p50_days":25,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T04:17:06Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":153},"description":"Are you looking for a new challenge and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 260 care homes across the United Kingdom. We are seeking an outgoing Systems Support and Compliance Manager to become a part of our hardworking team!\nAt Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.\nThe role: The Systems Support and Compliance Manager leads the delivery of a professional, friendly and responsive support service for colleagues using Care UK’s key business systems.\nKey Responsibilities:\nService Leadership and Customer Support\nLead a professional, customer-focused support service.\nProvide colleagues with clear, helpful system support and guidance.\nResolve queries promptly across phone, email, Teams and live chat.\nEnsure requests are logged, prioritised and resolved within service standards. Manage escalation routes for specialist Business Systems and IT support. Monitor service performance, customer feedback and trends, driving continuous improvement.\nPeople Leadership and Stakeholder Management\nLead, coach and develop the team to deliver a high-quality support service.\nManage workloads, priorities and team capacity effectively.\nIdentify training needs and build team capability and confidence.\nPromote a positive, collaborative culture aligned with Care UK values.\nBuild strong relationships with key stakeholders across the business.\nWork with subject matter experts to improve processes, guidance and training.\nKnowledge, Compliance and Assurance\nMonitor compliance controls and address exceptions with care homes.\nProduce compliance reports and maintain audit-ready records.\nMaintain and improve processes, procedures and security controls.\nEscalate significant compliance issues and support audit activities.\nManage knowledge resources, guidance and support documentation.\nTrack non-compliance, follow up actions and maintain compliance evidence.\nPerformance Reporting and Continuous Improvement\nProvide reporting on service performance, trends, risks and improvements.\nAnalyse recurring issues to identify training, process and automation opportunities.\nSupport the rollout of new systems, upgrades and process changes\nWhat We're Looking For:\nExperience leading customer-focused support services and managing teams in a fast-paced environment.\nStrong knowledge of enquiry management, service performance, KPIs, SLAs and continuous improvement.\nExperience monitoring compliance, data quality and operational performance, using insights to drive improvements.\nStrong analytical skills, attention to detail and confidence in escalating risk or challenging poor practice.\nWhy Join Care UK?\nBe part of a dynamic and growing organisation dedicated to providing outstanding care.\nCollaborate with a diverse and talented team in a supportive and inclusive environment.\nEnjoy a competitive salary and comprehensive benefits package.\nMake a meaningful impact on the lives of residents and contribute to the success of our care homes.\nWe are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!","description_format":"text","description_chars":3603,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nursing Homes & Long-Term Care"],"lifecycle":[{"event":"open","at":"2026-11-06T18:43:05Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.133,"p_room":0.28,"age_days":153,"expected_fill_days":25,"reasons":["conf:1","stale_co","urgency","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/care-uk-systems-support-compliance-manager","json_url":"https://alion.io/job/care-uk-systems-support-compliance-manager.json","meta":{"generated_at":"2026-11-12T05:05:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2038313},"rest":"https://alion.io/mcp/rest/get_company?id=2038313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcare-uk-systems-support-compliance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcare-uk-systems-support-compliance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcare-uk-systems-support-compliance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/care-uk-systems-support-compliance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcare-uk-systems-support-compliance-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3883000}},{"tool":"search_jobs","arguments":{"company":"careuk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3883000},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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