{"id":128752,"url":"https://alion.io/job/careem-senior-it-infrastructure-engineer-ii","title":"Senior IT Infrastructure Engineer II","company":{"id":48653,"name":"Careem","domain":"careem.com","url":"https://alion.io/company/careem","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":11,"ghost_share":0,"stale_share":0.182,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-20T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan","Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3299},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"MPLS","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-07-09T05:14:35Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T06:10:28Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":102},"description":"Careem is building the Everything App for the greater Middle East - making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.\nSince 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.\nWe’re now entering our next chapter - one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems - we want people who can make Careem work smarter and move faster.\nAbout the Role\nWe are looking for a hands-on Senior IT Infrastructure Engineer to design, implement, and maintain our organization's network, server, voice, and end-user management infrastructure across offices and the data center. This role requires deep technical expertise across networking, virtualization, voice systems, cloud identity/device management, infrastructure security, and AI-driven automation, combined with the ability to communicate clearly with both technical teams and business stakeholders.\nWhat you'll do \nNetworking & Connectivity\nDesign, configure, and manage office networks using Cisco Meraki (switches, wireless access points, security appliances, and dashboard administration).\nManage MPLS network connections and WAN links across all office and data center locations, ensuring optimal performance and redundancy.\nDeploy and maintain Peplink SD-WAN/failover solutions for both offices and the data center.\nTroubleshoot network performance issues, latency, and connectivity outages across the WAN/LAN environment.\nData Center & Virtualization\nAdminister and maintain data center server clusters, ensuring high availability, performance, and capacity planning.\nManage VMware virtualization environments (vSphere/vCenter, ESXi hosts, resource pools, snapshots, and migrations).\nOwn backup and recovery processes, including backup scheduling, disaster recovery testing, and restoration procedures.\nVoice & Contact Center\nConfigure and support Voice Gateways (SIP/PRI) and telephony infrastructure.\nMaintain and optimize Contact Center Infrastructure, ensuring uptime and quality of service for customer-facing voice operations.\nEndpoint & Identity Management\nAdminister MDM platforms including JumpCloud,, Microsoft, and Apple Business Manager for device provisioning, policy enforcement, and compliance.\nManage Zscaler for secure internet access, zero-trust policies, and traffic inspection.\nAdminister Google Workspace (user provisioning, security settings, groups, and org-wide policies).\nClient Engineering & Systems Integration\nOwn client engineering initiatives, including endpoint standardization, imaging, and lifecycle management for Windows and Mac fleets.\nImplement and maintain Single Sign-On (SSO) across business applications, ensuring secure and seamless authentication.\nDesign and manage API-based integrations between internal and third-party systems to streamline workflows and data flow.\nLead integration of systems across IT tools (identity, MDM, ticketing, collaboration, and security platforms) to improve automation and visibility.\nOwn patch management for Windows and Mac endpoints and servers, ensuring timely deployment of security and OS updates.\nAI & Automation\nIdentify and implement AI-driven automation opportunities across IT operations (e.g., ticket triage, alerting, reporting, and routine maintenance tasks).\nBuild scripts and automation workflows to reduce manual effort in provisioning, monitoring, and patching.\nEvaluate and integrate AI-powered IT tools (chatbots, monitoring/anomaly detection, self-service support) to improve efficiency and end-user experience.\nStay current with emerging AI and automation trends relevant to IT infrastructure and recommend adoption where valuable.\nIT Service Management\nApply ITIL foundation principles across incident, problem, change, and request management processes.\nDrive continuous improvement of IT service delivery through structured ITSM practices and documented workflows.\nSecurity, Domains & Licensing\nManage domain registrations and SSL certificates, ensuring timely renewals and proper configuration.\nOversee software and infrastructure license management, tracking renewals, compliance, and cost optimization.\nImplement infrastructure security best practices across network, endpoint, and server layers.\nCollaboration & Documentation\nMaintain up-to-date network diagrams, SOPs, and infrastructure documentation.\nCollaborate with cross-functional teams (security, applications, support) on infrastructure projects and incident resolution.\nProvide clear, timely communication to stakeholders during outages, maintenance windows, and project rollouts.\nWhat you need\nProven hands-on experience with Cisco Meraki network administration (switches, wireless, security appliances).\nStrong experience managing data center server clusters and VMware virtualization environments.\nExperience deploying and supporting Peplink devices across offices and data centers.\nSolid understanding of Voice Gateway technologies (SIP/PRI) and telephony troubleshooting.\nWorking knowledge of MPLS networks and WAN link management.\nExperience with MDM tools: JumpCloud, Zscaler, Microsoft Autopilot, and Apple Business Manager.\nPractical experience with backup and recovery solutions and disaster recovery planning.\nExperience supporting Contact Center infrastructure.\nAdministration experience with Google Workspace.\nUnderstanding of domain management and SSL certificate lifecycle.\nFamiliar with Zscaler for secure web gateway/zero-trust access.\nExperience with IT license management and vendor/asset tracking.\nWorking knowledge of ITIL foundation principles (incident, problem, change, and request management).\nHands-on client engineering experience, including endpoint standardization and lifecycle management.\nExperience handling SSO (Single Sign-On) solutions across business applications.\nExperience with API-based integrations and integration of systems across IT platforms.\nExperience managing patch management processes for Windows and Mac endpoints and servers.\nPractical experience with AI and automation tools to streamline IT operations (scripting, workflow automation, AI-powered monitoring/support tools).\nProficiency in at least one scripting/automation language (e.g., PowerShell, Python, or Bash).\nExcellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders.\nStrong troubleshooting, analytical, and problem-solving skills.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nWhat we’ll provide you\nWe offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:\nWork and learn from great minds by joining a community of inspiring colleagues.\nPut your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.\nExplore new opportunities to learn and grow every day.\nWork 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. \nAccess to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.","description_format":"text","description_chars":7707,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Pakistan","iso":"PK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-07-09T05:14:35Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.688,"p_room":0.36,"age_days":103,"expected_fill_days":62,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/careem-senior-it-infrastructure-engineer-ii","json_url":"https://alion.io/job/careem-senior-it-infrastructure-engineer-ii.json","meta":{"generated_at":"2026-10-20T08:43:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48653},"rest":"https://alion.io/mcp/rest/get_company?id=48653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareem-senior-it-infrastructure-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareem-senior-it-infrastructure-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareem-senior-it-infrastructure-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careem-senior-it-infrastructure-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareem-senior-it-infrastructure-engineer-ii"}]}