{"id":4011837,"url":"https://alion.io/job/careerbox-customer-service-advisor","title":"Customer Service Advisor","company":{"id":4508015,"name":"Careerbox","domain":"careerbox.co.za","url":"https://alion.io/company/careerbox-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-10T09:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-10T09:01:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nJoin our team as a Customer Service Representative. \n\nResponsibilities\n\nCommunicate with customers via phone, email and chat.\n\nSupport International clients.\n\nProvide appropriate solutions and answers to complaints.\n\nKeep records of customer interactions while following communicated procedures and guideline. \n\nProvide knowledgeable answers to questions about product, pricing and availability\n\nWork with internal departments to meet customer's needs\n\nData entry in various platforms\n\nRequirements:\n\n6 months - 1 year in Customer service /Sales experience (Contact center/Face to Face experience)\n\nGood Communication &computer skills.\n\nClear criminal and credit check.\n\nBe able to work rotational shits. USA hours.\n\nAbility to work in a fast-paced environment \n\nStrong problem solving and analytical skills.\n\nGrade 12 or Grade 11 \n\nExcellent phone etiquette and excellent verbal, written, and interpersonal skills\n\nAbility to multi-task, organize, and prioritize work\n\nCompany Benefits:\n\nBasic salary& Nightshift Allowance \n\nFuneral Cover \n\nOn site healthcare & salon \n\nDon't miss out on this life- changing opportunity! Contact us to learn more.\n\n\n\n[…]\n\n11 Park Avenue \n\nUmhlanga\n\nDurban\n\nInterested?\nEmail:\n\nWhatsapp:[…]","description_format":"text","description_chars":1302,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-10T10:19:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T13:06:41Z"},"pay":null,"html_url":"https://alion.io/job/careerbox-customer-service-advisor","json_url":"https://alion.io/job/careerbox-customer-service-advisor.json","meta":{"generated_at":"2026-11-10T13:06:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4508015},"rest":"https://alion.io/mcp/rest/get_company?id=4508015"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcareerbox-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcareerbox-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcareerbox-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/careerbox-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcareerbox-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4011837}},{"tool":"search_jobs","arguments":{"company":"careerbox.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4011837},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}